Access Coordinator

JOB INFORMATION

Job Title Name

Access Coordinator

HCA India Grade / Level

Level I

Job Purpose

The Access Coordinator Level I is responsible for independently managing complex provisioning, modification, and removal of user access to enterprise systems in accordance with organizational policies, security standards, and regulatory requirements. This role supports Identity and Access Management (IAM) operations by ensuring timely and accurate access while protecting patient, employee, and organizational information. The Level I Access Coordinator works with greater independence, resolves escalated access requests and incidents, and serves as a functional resource for Associate-level team members. The role is also responsible for using user access tools (IAM/IGA tools) and related processes to provision accounts, provide reports on user access, and support decision-making using system usage data. The incumbent is expected to deepen knowledge of access management technologies and update reference information accordingly.





Major Responsibilities And Accountabilities

Operational Support (100%)

Provisions, modifies, and removes user security access across enterprise applications and systems.
Processes access requests in accordance with established IAM policies, procedures, and Service Level Agreements (SLAs).
Reviews approvals and documentation for access requests to ensure compliance with organizational standards and role-based access controls (RBAC).
Coordinates provisioning activities with other Access Coordinator teams, application owners, and business stakeholders.
Provides Tier II / advanced support for user access incidents escalated from Service Desks and Associate-level staff.
Troubleshoots complex access issues and escalates only when appropriate.
Guides users, managers, and business partners on IAM processes, access request procedures, and security best practices.
Maintains accurate documentation of access activities and follows audit

📌 Level I (Hyderabad)
🏢 HCA Healthcare - India
📍 Hyderabad