Who are we?Superset is India’s largest University Recruitment Platform - a placement automation tool foruniversities and a digital campus hiring platform for employers. Our team is dedicated towardsleveraging the technology to solve all the challenges and problems you could think of during atypical placement season.Location - BangaloreWhat will you do?As an ACSM at Superset, you’ll be responsible for handling our university clients/customers,handholding during initial on-site implementation of the software platform and building long-termrelationships with them.We need help with:● Managing multiple stakeholders and understanding their respective business needsthroughout the customer lifecycle,● Providing good customer experience by ensuring that Superset is successfully andsmoothly rolled out to the customer - provide software platform training to placementsstaff and help them set-up the platform,● Handling escalations and ensuring long term working relationship with the respectiveuniversity POCs,● You’ll be required to help potential clients with respect to the platform use, bestpractices, and promote adoption,● Keeping a track of adoption metrics to preempt churn rate and managing renewals.This is a role with huge responsibility as you would be entrusted with customer success and studentadoption.Requirements | You’ll be a excellent addition to the team if:● You have 1+ years of experience in account management/customersuccess/client-facing role/operations,● You have excellent communication abilities including the ability to listen, understand,assist rightly to the clients,● You understand that maintaining relations is more about understanding people's psychethan just providing feature resolutions,● You are passionate about product craftsmanship and care about great customerexperience,● Your experience working with cross-functional teams in a SaaS or a software companywould be an added advantage.How can Superset help you on your journey?● Two things are well ingrained in our culture:○ We need people to take ownership = we don’t micromanage/follow-up on ourpeople because we trust them to deliver the best work possible○ We ensure to provide resources and remove bottlenecks that deter our peoplefrom delivering the best of their work● If you’re at a stage in life where you are looking for challenges, you’re at the right place,● We’re a team of proactive, versatile, independent and collaborative mindsets. Weprovide the liberty to experiment and be creative wherever necessary, and get thingsdone,● We understand that making mistakes comes in handy when you’re growing in yourcareer. As long as you’re learning from your mistakes, you’ll fit well with us,● Our people have the freedom to approach, own, and solve problems creatively,● Our customers rely on our products to do their most important work, which means theyrely on us to build things the right way,● We’re inclusive of a product team who is always listening, deliberating, and delivering.

📌 Associate Customer Success Manager (Vasanth Nagar)
🏢 Superset
📍 Vasanth Nagar