About the TeamThe Motor Claims team is a critical function within our Insurance Business team, dedicated toproviding efficient and customer-centric claims services for all motor insurance policyholders.About the RoleAs a Subject Matter Expert, you will play a critical role in ensuring a smooth, fast, and fair claimsexperience for our customers. You will be responsible for the end-to-end management of motorown-damage (OD) claims, serving as the primary point of contact for customers and service partners.Must Haves● Experience: At least 3 years of hands-on experience in Motor Own-Damage (OD) claimssurvey/assessment.● Technical Skills:○ Strong understanding of vehicle mechanics, automobile parts, repair processes,vehicle damage assessment, and repair cost estimation.● Communication Excellence: Good command of written and spoken English. Multilingualability is an added advantage.● Soft Skills:○ Excellent analytical and problem-solving abilities.○ Flexible and adaptable to a changing and digital-first work environment.○ Strong interpersonal, negotiation, and mentorship skills.What We Expect From You● Oversee and own end-to-end motor claim decisions, acting as the primary escalation pointfor complex claims.● Lead the review of surveyor reports, setting standards for validation and ensuringcost-effective repair vs. replacement across the team.● Drive the use of digital tools for assessment and settlement, providing feedback for processimprovement and ensuring team adherence to best practices.● Manage and optimize the coordination between customers, surveyors,



and garages to resolveissues efficiently.● Handle high-value negotiations and guide the team on effective strategies to control losseswhile maintaining quality.● Oversee stakeholder communication, managing escalations and ensuring the team meets andexceeds service TATs.● Take a key role in network expansion by leading the identification and vetting of strategicgarages and surveyors, and making recommendations for empanelment.Inside NaviWe are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold— we’re building tech-first solutions that work at scale, with a strong customer-first approach.Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financialservices organisations. But we’re just getting started!Our CultureThe Navi DNAAmbition. Perseverance. Self-awareness. Ownership. Integrity.We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions.If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.We chase excellence by uplifting each other—and that starts with every one of us.Why You'll Thrive at NaviAt Navi, it’s about how you think, build, and grow. You’ll thrive here if:● You’re impact-drivenYou take ownership, build boldly, and care about making a real difference.● You strive for excellenceGood isn’t valuable enough. You bring focus, precision, and a passion for quality.● You embrace changeYou adapt quickly, move fast, and always put the customer first.

📌 Subject Matter Expert - Motor Claims (Vasanth Nagar)
🏢 Navi
📍 Vasanth Nagar