Job Title: International Customer Support (HR Backend support)Duration: Contract to hire depending on project need (6 months initially and may extend)Location: Bangalore, Pune, MumbaiWorking Hours : Shift will be in any of United States of America time zonesWorking days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)Overall, Purpose of Job:Provide high quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfactionAdhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamStrive and achieve SLA target and business outcome indicators defined by the clientJob Responsibilities / Authorities:Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolProvide recruitment support to candidates (fresh applicants, rehire)



as per defined processesWalk customers/ Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimize customer complaints and escalations by providing exceptional service and call controlKnowledge & Skill Requirement:Ability to demonstrate an productive use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsExperience ProfilePrior international BPO work experience preferredFresher’s acceptablePersonal Attributes:Able to work on a flexible basis as determined by the business needsAbility to work under pressureTeam workerPositive AttitudeQuick LearnerPunctual and DisciplinedGood Communication skillsCustomer FocusedResults drivenHigh standards of IntegrityAttention to detail

📌 International Customer Service Representative (Vasanth Nagar)
🏢 Artech
📍 Vasanth Nagar