Job Type: Full-time

Customer Success Manager Location: Work Model: Work From Office (WFO) Employment Type: Full-Time At Netcore, we partner with leading global brands to deliver Agentic AI-powered customer engagement at scale. We are looking for a business-oriented Customer Success Manager with proven experience in B2B SaaS / MarTech solution selling and enterprise account management , particularly across BFSI, FinTech, Retail and E-commerce . 3–6 years of relevant experience in B2B SaaS / MarTech, with strong exposure to solution selling and enterprise account management. ~ Proven experience managing enterprise accounts across BFSI, FinTech, Retail, and/or E-commerce . ~ Strong track record of driving customer retention, account growth, and commercial outcomes . ~ Strong executive communication, presentation, negotiation, and stakeholder management skills. ~ Strong analytical ability with the capability to translate data into clear business narratives and recommendations. ~ Own end-to-end customer success for a portfolio of enterprise BFSI, FinTech, Retail, and E-commerce accounts , with explicit accountability for retention, renewals, and growth. Plan, lead, and present QBRs and MBRs, showcasing ROI, performance insights, business impact, and actionable recommendations.



Identify and drive upsell, cross-sell, and expansion opportunities , contributing directly to account growth and revenue. Proactively identify account risks, manage escalations, and implement structured success plans to prevent churn. Leverage data, industry benchmarks, and customer insights to strengthen account strategy and customer maturity. Collaborate closely with Sales, Product, Marketing, and Support teams to deliver customer and revenue outcomes. MBA / PGDM in Marketing or a related field. Experience working in fast-paced, high-growth B2B SaaS / MarTech organizations. Experience managing large, complex enterprise accounts with multiple stakeholders. You'll help shape products used by leading global brands while working alongside a high-performing team that values experimentation, continuous learning, and customer-centricity. The only Forrester-rated global vendor in Product Discovery, Cross-Channel Marketing Hubs, and Email Leader in Marketing Platforms in G2’s Winter 2024 Grid Top 20 global Google Cloud Partner Appraised at Level 3 of ISACA’s CMMI® by Equalitas Certifications Limited Explore our culture, and employee experiences : ~

📌 Hiring: Customer Success Manager CRM / Dynamics (India)
🏢 Netcore
📍 India