To ensure that every vehicle serviced or repaired at the workshop meets the required quality, safety and customer satisfaction standards before delivery.
Key Responsibilities
- Final Vehicle Inspection
- Inspect vehicles after completion of service/repair work.
- Verify that all jobs mentioned in the Job Card have been completed correctly.
- Check vehicle condition, fitment, cleanliness and overall workmanship.
- Quality & Safety Checks
- Check brakes, lights, horn, tyres, battery, steering, suspension and other safety-related items.
- Conduct test rides when required.
- Identify abnormal noise, vibration, leakage or other defects.
- Job Card Verification
- Compare completed work with the approved Job Card.
- Ensure that no customer-approved job is missed.
- Report incomplete or incorrect work to the concerned technician/service advisor.
- Defect Identification & Rectification
- Identify repeat repairs, workmanship issues and unresolved complaints.
- Return the vehicle to the concerned technician for correction.
- Re-inspect the vehicle after rectification.
- Customer Complaint Verification
- Verify whether the customer's reported complaint has been properly resolved.
- Pay special attention to repeat complaints and major repairs.
- Pre-Delivery Quality Check
- Ensure the vehicle is ready for delivery.
- Check service indicators, warning lights, test ride results and general vehicle condition.
- Confirm that the vehicle is clean and properly prepared.
- Quality Documentation
- Record inspection findings.
- Maintain records of rejected vehicles, repeat repairs and quality issues.
- Report major defects and recurring issues to the Service Manager.
- Coordination
- Coordinate with Service Advisors, Technicians, Parts and Washing/Detailing teams.
- Support the workshop in improving first-time-right repairs.
- Quality Improvement
- Monitor recurring technical and workmanship problems.
- Suggest corrective and preventive actions.
- Support implementation of workshop quality standards.
Key Performance Indicators (KPIs)
- First-Time-Right %
- Repeat Repair %
- Customer Complaint Resolution
- Number of Vehicles Rejected During Final Inspection
- Quality Defect Rate
- Delivery Delay Due to Quality Issues
- Customer Satisfaction
- Compliance with Inspection Checklist