About the Role

We are looking for a Customer Support Specialist to join our US Healthcare Process team. The ideal candidate should have experience in US healthcare customer service, medical billing, claims, provider support, patient support, or related processes.

This role is suitable for professionals who enjoy interacting with customers, resolving queries, and working in a structured healthcare support setting.

Key Responsibilities

- Handle customer and healthcare-related queries through calls and other communication channels.
- Provide accurate and professional assistance to patients, providers, or other stakeholders.
- Understand customer concerns and provide appropriate resolutions.
- Handle high-volume interactions while maintaining quality and accuracy.
- Assist with queries related to claims, billing, insurance, providers, or patient services.
- Follow established process guidelines, compliance requirements, and quality standards.
- Maintain accurate records and update relevant information in internal systems.
- Coordinate with internal teams whenever required to resolve customer issues.
- Ensure a positive customer experience through clear and professional communication.
- Meet quality and productivity expectations associated with the process.

Required Skills & Qualifications

- HSC, Bachelor's degree, or equivalent work experience.
- 1–3 years of experience in US Healthcare Customer Service or Medical Billing preferred.
- Excellent verbal and written communication skills.
- Good understanding of customer service principles.
- Ability to handle high-volume calls and multitask effectively.
- Strong problem-solving and active listening skills.




- Customer-first approach with attention to detail.
- Comfortable working in rotational shifts.
- Basic computer knowledge and ability to work with CRM and process-related systems.

Preferred Experience

Candidates with experience in any of the following areas will be preferred:

- US Healthcare Customer Service
- Medical Billing
- Claims Processing
- Provider Support
- Patient Support
- Revenue Cycle Management (RCM)
- Healthcare BPO
- US Healthcare Voice Process
- Insurance/Healthcare Customer Support

What We Offer

- Competitive compensation with a decent hike based on your current salary and experience.
- 5 days working.
- 2 rotational week offs.
- Structured and professional work environment.
- Opportunity to build your career in the US Healthcare domain.
- Exposure to international customers and healthcare processes.
- Growth opportunities based on performance and experience.

Important Details

Work Location: Wagle Estate, Thane West, Opp. Ashar IT
Shift: Rotational shifts | 24/7 operations | No midnight shifts
Working Days: 5 days working
Week Offs: 2 rotational week offs
Transportation: Company transportation is not provided.

Who Should Apply?

This opportunity is ideal for candidates currently working in US Healthcare, Medical Billing, Claims, RCM, Healthcare BPO, Provider Support, Patient Support, or US Customer Service who are looking for a better career opportunity with competitive growth.

If you have relevant US Healthcare experience and are looking for your next career move, we would be happy to connect with you.

Pay: ₹35,000.00 - ₹40,000.00 per month

Experience:

- Medical billing: 1 year (Required)

Work Location: In person

📌 Customer Support Specialist – US Healthcare Process (India)
🏢 Narith Business Solutions
📍 India