To manage customer relationships, handle customer calls and follow-ups, generate leads, ensure customer satisfaction, and support the sales team in achieving business targets.
Key Roles & Responsibilities
- Handle inbound and outbound customer calls professionally.
- Follow up with existing and prospective customers through calls and messages.
- Generate leads and convert enquiries into sales opportunities.
- Maintain regular follow-up with customers for enquiries, quotations, and pending requirements.
- Coordinate with the Sales Team for customer visits, test drives, quotations, and closures.
- Maintain accurate customer data and update CRM/system records regularly.
- Collect customer feedback and ensure timely resolution of queries/complaints.
- Conduct customer satisfaction and post-sales follow-up calls.
- Inform customers about new products, offers, schemes, and services.
- Prepare daily/weekly reports related to calls, follow-ups, leads, and conversions.
- Achieve assigned calling, follow-up, lead generation, and sales support targets.
- Maintain qualified communication and build long-term customer relationships.
Required Skills
- Excellent Communication & Calling Skills
- Customer Handling & Relationship Management
- Follow-up & Lead Conversion Skills
- Basic Computer & MS Excel Knowledge
- CRM/Data Entry Skills
- Good convincing and negotiation skills
- Target-oriented and proactive approach
- Teamwork and coordination skills
Qualification & Experience
- Qualification: Graduate / 12th Pass
- Experience: 1–3 years in Customer Relationship, Telecalling, Sales Support, or Automobile Industry preferred.
- Freshers: Can be considered based on communication and interpersonal skills.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
📌 Customer Relationship Executive (India)
🏢 DHRUV MOTORS INDIA
📍 India
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