Job Description – Senior Visa Executive & Team Leader

Company: Girikand Travels Pvt. Ltd.
Location: Pune, Deccan.
Department: Visa Services
Experience: 5–8 Years
Employment Type: Full-time

About Girikand Travels Pvt. Ltd.

Established in 1977, Girikand Travels Pvt. Ltd. is one of India's leading travel management companies, offering a wide range of travel services including visa assistance, air ticketing, holidays, corporate travel, car rentals, MICE, and destination management. We are committed to delivering seamless travel experiences through exceptional customer service and operational excellence.

Position Summary

We are looking for an experienced Senior Visa Executive & Team Leader to lead our Visa Department. The ideal candidate will have extensive knowledge of global visa documentation and processes, strong leadership skills, and the ability to manage day-to-day operations while ensuring timely and accurate visa processing for clients.

Key Responsibilities

Visa Operations

- Handle end-to-end visa processing for tourist, business, student, work, and dependent visas.
- Review visa applications and supporting documents for accuracy and completeness.
- Coordinate with embassies, consulates, VFS/BLS centers, and other visa facilitation agencies.
- Stay updated on changing visa regulations, documentation requirements, and immigration policies.
- Ensure timely submission and collection of visa applications.
- Resolve complex visa cases and client queries efficiently.

Team Leadership

- Lead, mentor, and supervise the Visa Executive team.
- Allocate work and monitor daily productivity.
- Train new employees on visa procedures and documentation standards.
- Conduct regular performance reviews and provide constructive feedback.
- Ensure adherence to company SOPs and quality standards.

Client Relationship Management

- Build and maintain strong relationships with corporate and individual clients.




- Provide professional guidance on visa requirements and documentation.
- Handle escalations and ensure high levels of customer satisfaction.

Coordination & Reporting

- Coordinate with the Sales, Holidays, Corporate Travel, and Operations teams.
- Maintain accurate records of visa applications and documentation.
- Prepare daily, weekly, and monthly MIS reports.
- Monitor turnaround times and identify opportunities for process improvement.

Required Skills

- Robust knowledge of visa procedures for major destinations including the USA, UK, Schengen countries, Canada, Australia, New Zealand, UAE, Singapore, Japan, and other international destinations.
- Excellent knowledge of embassy and consulate documentation requirements.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- High attention to detail and organizational abilities.
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office (Excel, Word, Outlook).
- Experience using visa processing systems and travel CRM software is an advantage.

Qualifications

- Graduate in any discipline.
- 5–8 years of experience in visa processing within the travel industry.
- Minimum 2 years of experience leading a team is preferred.

Preferred Candidate Profile

- Customer-focused with excellent problem-solving skills.
- Solid decision-making and multitasking abilities.
- Ability to manage multiple visa applications simultaneously.
- Positive attitude with a proactive approach to work.
- Willingness to work in a fast-paced travel environment.

Key Performance Indicators (KPIs)

- Visa application accuracy and approval rate.
- Turnaround time for visa processing.
- Client satisfaction and feedback.
- Team productivity and performance.
- Compliance with embassy guidelines and company SOPs.
- Reduction in documentation errors and rework.

Pay: ₹25,000.00 - ₹60,000.00 per month

Application Question(s):

- Mention your contact details
- What is your current & expected CTC?

Work Location: In person

📌 Sr. Visa Executive (India)
🏢 Girikand Travels
📍 India