Job description:

Key Responsibilities

- Own the student journey from enrollment through graduation and placement, serving as primary point of contact
- Conduct structured onboarding calls/sessions for current cohorts
- Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behind
- Coordinate with instructors/program staff to flag at-risk students early
- Support students through the job placement process resume review, interview prep coordination, employer introductions
- Track and report on retention, completion, and placement KPIs to leadership
- Handle escalations related to financing/payment questions (Fortify, Climb Credit) in coordination with the ops team




- Maintain accurate student records and communication logs in the CRM/tracking system

Requirements

- 2+ years in customer success, student success or account management
- Excellent written and verbal English communication skills
- Experience in education, bootcamps, SaaS customer success, or lending/fintech servicing is a plus
- Self-directed; comfortable working remotely with minimal daily supervision

Preferred

- Experience with cohort-based or subscription-style customer bases

Benefits:

- Work from home

Pay: ₹22,000.00 - ₹1,396,970.24 per month

Benefits:

- Work from home

Work Location: Remote

📌 Resource Manager (India)
🏢 Rresolve Expert Solutions
📍 India