Key Responsibilities:

- Handle inbound and outbound calls related to room reservations, booking confirmations, and guest inquiries.
- Provide detailed information about room categories, amenities, tariffs, packages, and promotions.
- Assist guests in making, modifying, or cancelling bookings while ensuring high service quality.
- Follow up with guests for booking confirmations and special requests.
- Maintain accurate records of guest communications and update the reservation system.
- Upsell hotel facilities such as banquets, restaurants, spa, and special events packages.
- Resolve guest concerns promptly and escalate complex queries to the reservations manager when required.
- Coordinate with the front office and sales team to ensure smooth guest service.

Requirements & Skills:





- Graduate/Undergraduate with prior experience in telecalling, customer service, or reservations
- Excellent communication skills in English and Hindi (knowledge of additional regional/foreign languages will be an advantage).
- Solid interpersonal skills with a polite and professional telephone manner.
- Familiarity with hotel reservation systems/CRM software will be a plus.
- Ability to multitask, work under pressure, and meet targets.
- Immediate joiners preferred.

Job Type: Full-time

Pay: ₹8,086.00 - ₹20,000.00 per month

Work Location: In person

📌 Tele Caller Executive (India)
🏢 Ganpati Infrastructure Development Co.
📍 India