Pune, Maharashtra
Job Summary

Senior Site Reliability Engineer with extensive experience driving operational excellence, reliability engineering, service maturity initiatives, observability strategies, automation programs, and large-scale production support transformations. Proven ability to lead major incidents, influence engineering and business stakeholders, improve service reliability, and implement enterprise-wide monitoring, automation, and operational governance frameworks.

Key Responsibilities

Operational Leadership & Reliability Strategy

Service Reliability Leadership
Operational Excellence Programs
Reliability Engineering Strategy
Service Maturity Improvement
Operational Governance
Resiliency and Stability Planning
Service Performance Management
Reliability Roadmap Development
Strategic Operational Initiatives

Incident & Problem Management Leadership

Major Incident Management
Executive Incident Communications
Critical Production Event Leadership
Root Cause Elimination
Problem Management Governance
Preventive Control Implementation
Incident Trend Analysis
Risk Reduction Initiatives

Observability, Monitoring & Reliability Engineering

Enterprise Monitoring Strategy
Splunk Architecture and Observability
Dashboard Governance and Standardization
Alert Optimization Programs
Event Correlation Strategy
KPI and SLA Reporting
Service Health Metrics
Operational Analytics
Error Budget and Reliability Metrics
Service Performance Reporting

Automation & Continuous Improvement

Toil Reduction Programs
Operational Automation Strategy
REXX Automation Solutions
Continuous Service Improvement (CSI)
Process Optimization
Operational Risk Reduction
Platform Efficiency Improvements
Reliability Improvement Programs





Mainframe & Enterprise Platform Support

IBM Mainframe Operations Leadership
z/OS Platform Support
CICS Transaction Processing
JCL and REXX Expertise
Batch Processing Governance
OPC Scheduling Operations
Endevor Release Governance
Enterprise Production Support

Release & Operational Readiness Governance

Operational Readiness Reviews
Production Acceptance Criteria
Release Governance
Change Risk Assessment
Customer Onboarding Support
Migration and Modernization Readiness
Production Support Models
Recovery and Supportability Standards

Stakeholder & Cross Functional Leadership

Engineering Partnership
Product Owner Collaboration
Infrastructure Coordination
Business Stakeholder Engagement
Executive Reporting
Technical Risk Communication
Service Strategy Recommendations
Operational Governance Reviews

Knowledge Management & Mentorship

Team Mentoring
SME Enablement
Knowledge Management Programs
Runbooks and Documentation Standards
Operational Best Practices
Support Organization Enablement
Operational Culture Transformation
Skill Requirements

Splunk Netcool Omnibus xMatters Domo Remedy Jira Bitbucket XL Release (XLR) Endevor SDSF File-AID Abend-Aid IDCAMS DFSORT / SyncSort Key Strengths Reliability Engineering Operational Leadership Incident Command and Crisis Management Service Availability Improvement Automation and Toil Reduction Service Maturity Advancement Operational Risk Mitigation Execut

Other Requirements
1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.
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📌 Senior Site Reliability Engineer Lead (India)
🏢 HCLTech
📍 India