Operations & Customer Support Executive

Company: Whim Brim
Job Type: Full-time
Work Mode: Onsite / Remote — flexible options
Experience: 0–3 years
Education: 12th Pass or Graduate

About Whim Brim

Whim Brim is a premium D2C cap brand built around expressive character streetwear. With 15,000+ customers across India, we're growing rapidly and looking for an Operations & Customer Support Executive to join our team.

This role is ideal for someone who is organized, responsive, comfortable communicating with customers, and enjoys solving day-to-day e-commerce and operations problems.

What You'll Do

- Manage day-to-day order processing and order management
- Handle customer queries through WhatsApp, Email, Instagram, and Phone
- Manage returns, replacements, and refunds
- Coordinate with logistics partners and monitor shipment tracking
- Handle NDR (Non-Delivery Report) and RTO (Return to Origin) cases
- Identify opportunities to improve processes, customer experience, and operational efficiency
- Work closely with the team and founders to build better systems and processes as the company grows

What We're Looking For

- 0–3 years of experience in customer support, e-commerce operations, or a similar role
- 12th pass or graduate




- Good command of English
- Strong verbal and written communication skills
- Detail-oriented and well organized
- Comfortable working with Excel / Google Sheets
- Fast learner with a practical problem-solving mindset
- Able to take ownership and work independently
- Comfortable handling multiple customer and operational issues simultaneously

What You'll Get

- Opportunity to work directly with founders
- Hands-on experience in D2C, e-commerce, and customer operations
- Work with a growing premium consumer brand
- High ownership and opportunities for career growth
- A rapid-paced environment where your work directly impacts the business
- Opportunity to learn, contribute, and make an impact

Who This Role Is For

We're looking for someone who doesn't just want to answer customer messages, but wants to take ownership of problems and get them solved.

If you're organized, proactive, communicate well, and enjoy figuring things out, we'd love to hear from you.

Apply with your resume to join Whim Brim.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: Hybrid remote in Gurgaon, Haryana

📌 Customer Support Executive (CSE) (Gurugram)
🏢 Whim Brim Lifestyle
📍 Gurugram