GM – Sales profile for a Maruti Suzuki dealership, the role is essentially the person responsible for the overall sales outlet performance, team, targets, customer experience, and profitability.
Current Maruti Suzuki ARENA dealership postings commonly look for 10+ years of experience, with 5+ years in managerial/team-handling roles, and graduation is generally required; PG/MBA is preferred.
GM – Sales: Key responsibilities
Achieve monthly/annual vehicle retail and booking targets
Lead and motivate the entire sales team
Monitor leads, enquiries, test drives, bookings and deliveries
Improve conversion ratio and lead follow-up
Control stock ageing and liquidation
Drive sales of accessories, finance, insurance, extended warranty/RSA, etc.
Manage customer satisfaction and showroom experience
Develop local market/territory and corporate/institutional sales
Analyse daily/weekly/monthly MIS and sales KPIs
Coordinate with Maruti Suzuki regional/principal teams
Recruitment, training, coaching and performance management
Forecast demand and coordinate vehicle allocation/stock
Ensure adherence to dealership and Maruti Suzuki sales processes