VLH Bansal Motors is seeking an experienced General Manager – Service to lead and manage the complete service and after-sales operations of our commercial vehicle dealership.

The position will be responsible for driving service business growth, customer satisfaction, workshop profitability, operational efficiency and overall after-sales performance.

Key Responsibilities

- Lead the complete Service and After-Sales department.
- Develop and implement service business strategies.
- Achieve service revenue and profitability targets.
- Monitor workshop performance and productivity.
- Lead Works Manager, Service Advisors, technicians and support teams.
- Improve customer retention and repeat service business.
- Monitor customer satisfaction and resolve escalated complaints.
- Ensure quality and timely delivery of service jobs.
- Coordinate with Spare Parts and other dealership departments.
- Monitor warranty,



service campaigns and manufacturer processes.
- Analyse service KPIs, revenue, labour sales and workshop performance.
- Prepare regular reports for senior management.
- Develop processes to improve service profitability and customer experience.

Requirements

- 8+ years of experience in automobile after-sales/service operations preferred.
- Experience in commercial vehicle dealership is highly preferred.
- Robust leadership and team-management skills.
- Excellent customer-handling and communication skills.
- Strong knowledge of workshop operations and service business.
- Ability to manage targets, revenue and profitability.

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 General Manager – Service (India)
🏢 VLH BANSAL MOTORS
📍 India