Process: Tech CS Process (Blended – Voice, Chat & Email)

*Key Responsibilities*

- Handle inbound and outbound customer interactions via calls, chat, and email
- Understand customer concerns and provide accurate technical solutions
- Drive sales through upselling and cross-selling during interactions
- Deliver high customer satisfaction while achieving sales targets
- Maintain proper documentation of customer interactions
- Meet KPIs such as CSAT, Quality, Productivity, and Sales
- Follow company policies, quality standards, and compliance guidelines

*Eligibility Criteria*

- Education: Graduation is mandatory

Experience:

- Minimum 1+ year of experience in Customer Service/ Technical Support / Sales
- International BPO experience preferred

*Skills Required:*

- Excellent verbal and written communication skills in English
- Strong customer handling and sales skills
- Basic technical troubleshooting knowledge
- Ability to work in a fast-paced environment

*Work Schedule*

- Rotational shifts (24x7)
- Rotational week-offs
- 5 days working

*Compensation & Benefits (Monthly)*





- 1-1.5 Year Experience: 42K package = CTC+ PLI+ Statutory Bonus
- 1.5 – 2 Years Experience: 44K package = CTC+ PLI+ Statutory Bonus
- 2+ Years Experience: 46K package= CTC+ PLI+ Statutory Bonus
- Statutory Perks: PF / ESIC / Mediclaim / Gratuity as per company policy

*Training & Career Growth*

- 3 months of paid training
- Certification round after training completion
- Opportunity to apply for Internal Job Posting (IJP) after 9 months

*Additional Benefits*

- 10-days Hotel stay for outstation candidates (dual occupancy sharing)
- Travel tickets and hotel arrangements will be organized by the company
- No reimbursement for personal travel will be catered
- No leaves permitted during the first 3 months of training

Pay: ₹35,000.00 - ₹40,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- CSR/Technical Support: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Support for Adobe (India)
🏢 Sumeru
📍 India