● Rider Support: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call
● Booking Management: Manage and manually assign bookings that are require specific coordination
● Trip Coordination: Call riders and customers to coordinate pick-up locations, clarify addresses, or navigate toensure successful trip commencement.
● Rider Support (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)
● Emergency Handling: Serve as the first point of contact for riders
● Compliance Checks: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).
● Daily Briefs: Prepare quick daily summaries on major operational hurdles, fleet availability gaps.
Job specifications:
- Excellent phone communication and active listening skills.
- High ability to multitask and manage call volumes. Strong problem-solving and conflict resolution skills over thephone.
- Fluency in Tamil and basic English is mandatory.
Experience level:
Minimum 1-2 years of experience in a call center, customer service, or a dispatch/operations control desk
Qualification:
Bachelor's degree (any field)
Job Types: Full time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund