We are looking for a B.Pharma graduate to join our team in Gurgaon. The candidate will be responsible for handling customer/patient queries, providing product-related information, coordinating with internal teams, and ensuring a smooth customer experience.
Key Responsibilities
- Handle patient/customer queries through calls, WhatsApp, and other communication channels.
- Provide accurate information related to medicines, products, and treatment plans within the defined scope.
- Coordinate with doctors, pharmacists, and internal teams whenever required.
- Maintain accurate records and update CRM/customer information.
- Follow up with customers/patients and ensure timely resolution of queries.
- Support sales and conversion activities while maintaining service quality.
- Ensure compliance with company SOPs and pharmacy-related guidelines.
- Maintain confidentiality of patient/customer information.
Requirements
- B.Pharm / M.Pharm qualification is mandatory.
- Freshers can apply; relevant experience will be an added advantage.
- Good communication and interpersonal skills.
- Basic knowledge of medicines, pharmacy, and healthcare products.
- Comfortable working with CRM/software and basic computer applications.
- Customer-focused and willing to work in a target-oriented environment.
Skills
- Valuable verbal and written communication
- Customer handling
- Healthcare/product knowledge
- Problem-solving ability
- CRM & computer proficiency
- Team collaboration
Salary: As per experience and company standards
Location: Gurgaon
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
📌 B.pharmacy (India)
🏢 QHT CLINIC
📍 India
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