Job Title

Head Relationship Banking

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales, Supervisory, Heavy travel required

Version No

2.0

Job Purpose

Supervise and mentor the HNW channel by guiding Relationship Managers (RMs) to meet income targets. Ensure RMs engage meaningfully with customers and are equipped to handle queries effectively.

Key Responsibilities

Acquisition of High Net Worth Customers

Acquire recent customers meeting product criteria through cross-referencing.

Ensure timely onboarding of quality accounts in the HNW channel.

Minimize depletion of newly acquired accounts.

Increase liabilities size via balances in existing customer accounts.

Managing High Net Worth Customers

Enhance and retain customer profitability by increasing wallet share.

Provide financial planning and investment advice tailored to customer needs.

Ensure the highest service levels and maintain updated relationship files.

Mentoring Relationship Managers

Lead a team of 4 to 9 Preferred Relationship Managers.

Recruit, train, and equip RMs with data and products to serve customers.

Conduct joint calls with RMs and ensure they meet the right customers.

Handle complaints and ensure team alignment with business objectives.

Meeting Business Objectives

Ensure clarity of business objectives among staff.

Monitor quality sales and processes in RM portfolios.

Drive cross-sell across Liabilities, Retail Assets, Forex, and other products.

Achieve branch targets across all product categories.

Education:

Graduation required; Post-graduation preferred.

Certifications:





AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial industry trends.

Major Stakeholders

Customers, Branch Banking Team, Operations-WBO, NR Product Team, Treasury, Insurance CAM, MF Fund Houses, HSL Personnel, Corporate Banking, Corporate Salary, Wholesale Banking, TPP Team, Assets Team.

Skills

Refer to the Job Description

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 RBB-Head-Relationship Banking (Pune)
🏢 HDFC Bank
📍 Pune