Job Summary

We are looking for a Customer Care Executive with around 2 years of experience, preferably in IVF, fertility, healthcare, hospital, or similar customer-facing environments. The candidate will be responsible for handling patient queries, coordinating appointments, providing treatment-related information, and ensuring a smooth and positive patient experience.

Key Responsibilities

- Handle patient enquiries through calls, WhatsApp, emails, and in-person interactions.
- Coordinate and schedule patient appointments and consultations.
- Explain basic information regarding IVF and fertility treatments in a clear and professional manner.
- Coordinate with doctors, nurses, embryologists, and other departments for patient requirements.
- Follow up with patients regarding appointments, investigations, treatment plans, and visits.
- Maintain accurate patient records and update CRM/HIS systems regularly.
- Address patient concerns and complaints professionally and escalate issues when required.
- Ensure timely follow-up with prospective and existing patients.
- Support patient counselling and conversion activities as per organizational guidelines.
- Maintain confidentiality of patient information and follow company policies.




- Prepare daily/weekly reports related to calls, appointments, follow-ups, and patient conversions.
- Ensure a high level of customer service and patient satisfaction.

Required Skills

- Excellent communication and interpersonal skills.
- Good Hindi and English communication skills.
- Patient-friendly and empathetic approach.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office and computer applications.
- Ability to handle multiple patients and tasks efficiently.
- Strong convincing and customer-handling skills.
- Previous experience in IVF/Fertility/Hospital/Healthcare will be preferred.

Candidate Profile

- Graduate in any discipline.
- Minimum 2 years of relevant experience.
- Pleasant personality with a professional approach.
- Willingness to work in a healthcare/IVF environment.
- Solid focus on patient care and service quality.

Key Performance Areas

- Patient satisfaction
- Appointment coordination
- Patient follow-ups
- Query and complaint resolution
- Lead conversion and counselling support
- Accurate documentation and reporting

Work Location: In person

📌 Customer Care Executive (India)
🏢 IVF Fertility
📍 India