Courier Customer Support Executive – Job Description
Company: Sree Gokulam Speed and Safe Courier Service Pvt. Ltd.
Location: Ernakulam, Kaloor, Kerala
Salary: ₹12,000 – ₹15,000 per month (based on experience and performance)
Qualification: Bachelor’s Degree in any discipline
Job Type: Full-time, Permanent
Work Location: In person

About the Company

Sree Gokulam Speed and Safe Courier Service Pvt. Ltd., established in 1988 by Mr. Unni Krishnan Nair, is a trusted name in the courier and logistics industry. In January 2020, Speed & Safe became part of the Sree Gokulam Group of Companies.

The organization operates with its own dedicated cargo fleet, ensuring independent and efficient transportation without reliance on third-party systems. With round-the-clock operations, strong infrastructure, and a committed workforce, the company delivers reliable and timely services across multiple sectors, including banking, pharmaceuticals, and other industries.

Job Summary

We are seeking a responsible and customer-focused Customer Support Executive to handle customer inquiries, provide service-related assistance, resolve concerns, and ensure a positive customer experience.

Key Responsibilities

- Handle customer inquiries through phone, email, and digital communication channels professionally.
- Provide accurate information regarding courier services, shipments, delivery status, and related queries.
- Attend to customer complaints and resolve issues promptly and effectively.




- Coordinate with internal departments and hub teams to resolve customer concerns.
- Follow up on pending queries, complaints, and service requests until resolution.
- Maintain accurate customer and complaint records in the CRM system.
- Ensure timely communication and updates to customers regarding their requests.
- Assist customers with tracking and service-related information.
- Escalate complex issues to the concerned department or supervisor when required.
- Maintain a high standard of customer service and professionalism.

Required Skills

- Strong communication and interpersonal skills.
- Good command of English and Malayalam.
- Customer-oriented attitude with a skilled approach.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to handle customer complaints and difficult situations calmly.
- Good follow-up and coordination skills.
- Ability to work under pressure and meet deadlines.

Additional Attributes

- Good problem-solving ability.
- Strong organizational and time-management skills.
- Patience and a positive attitude.
- Attention to detail.
- Professional communication and customer-handling skills.
- Ability to work effectively as part of a team.

Working Hours

9:30 AM – 6:00 PM
Sunday – Weekly Off

Application Process

Interested candidates can apply directly through Indeed by submitting their updated resume.

Job Type: Full-time, Permanent
Work Location: In person

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Paid sick time

Work Location: In person

📌 Courier CRM Executive (India)
🏢 Sree Gokulam Speed & safe courier service
📍 India