JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized perks to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Designation: Helpdesk Executive
Qualification: Any Degree
Experience Required: 2+ Years
Shift Timings: Rotational Shift
Work Schedule: 6 days per week
Work location: Bangalore, Mahadevpura

Ticketing tool experience , Communication

Ticketing Management and Assignment: • Monitor the ticketing portal and assign tickets to the appropriate team members based on expertise and workload. • Ensure the tickets are categorized correctly for streamlined resolution. • Update ticket details if necessary to reflect accurate information. • Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time and GCal invites. • Keep tabs on feedback to ensure the closure of the task. SLA Monitoring and Milestone Management: • Mark and track ticket progress to prevent SLA breaches. • Set and manage milestones to ensure timely resolution. • Communicate with relevant stakeholders regarding statuses and concerns. • Coordinate for maintenance and repairs when a ticket is raised. • Oversee the actioning of the tickets for Meeting & Events.



Tableau Dashboard Reporting and Data Analysis: • Generate reports on the number of tickets received, actioned, pending, cancelled and closed. • Analyse employee performance by tracking the number of tickets handled per individual. • Identify location- based trends in ticket submissions. • Anticipates needs, responds to client issues in an expedient and professional manner • Builds lasting relationships quickly Internal Documentation and Record- Keeping: • Maintain and update Quip pages with essential records. • Organize and track important ticket- related data in Google Sheets. • Ensure accurate documentation for audit and review purposes. Training and Team Development: • Train new hires and existing team members on the ticketing process and best practices. • Audit and conduct sessions to improve efficiency and adherence to laid guidelines. • Provide ongoing support to the team. Ad-hoc Tasks and Managerial Support: • Execute additional tasks assigned by the Manager as per business needs. • Support special projects and process improvements related to helpdesk operations. Reception Desk Management (In GSA Absence): • Handle front desk responsibilities, including visitor management. • Ensure smooth operations and maintain professionalism in client interactions. • Provide administrative support, when required.
If this job description resonates with you,



we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Helpdesk Executive (India)
🏢 JLL
📍 India