Good knowledge on Proxy services.Knowledge on GRE tunnel creation.Technical skills in troubleshooting for URL filtering, SSL inspection, firewall traffics.Strong knowledge on SSL inspection.Knowledge on Firewall rule creation, modification.Knowledge on URL/Cloud categories.Strong knowledge on App profile creation, modification.Positive knowledge on PAC file creation and modification.Good technical skills to troubleshoot ZCC traffic.Good Knowledge on Zscaler Private access.Need strong technical skills to troubleshoot the issues on ZPA, ZIA, ZDX and ZCC.Configure and maintain security solutions, including firewalls, proxy servers, and content filtering.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Zscaler And Palo Alto Environments To Maintain Operational Excellence.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Zscaler Dlp, Casb, And Sse.
3. Contribute To Knowledge Base Management By Documenting Solutions, Creating Training Materials,
And Mentoring New Team Members To Foster A Culture Of Continuous Learning.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Other Support Teams To Ensure Seamless Operations And Bolster The Organization'S Security Posture.
5. Enhance Customer Experience And Improve Csat Metrics Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions, And Addressing Reopened Cases While Proactively Mitigating Security Threats.
Skill Requirements
1. Proficiency In Zscaler, Palo Alto, And Related Security Technologies.
2. Strong Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis.
3. Excellent Communication Skills For Effective Knowledge Transfer And Customer Interaction.
4. Familiarity With Incident Management Processes And Ticketing Systems.