Senior Short-Term Operations ManagerShort Summary

We are looking for a Senior Short-Term Operations Manager to take full responsibility for the day-to-day operations of our short-term rental properties. This is a hands-on leadership role covering front desk and reservations, guest experience, housekeeping, maintenance, and team supervision.

The position is fully remote and requires working alongside our U.S. team during 8:00 AM–11:00 PM Eastern Time (approximately 5:30 PM–8:30/9:00 AM India time, depending on daylight saving).

Key Responsibilities

- Take full ownership of daily property operations and ensure issues are resolved promptly.
- Manage front desk, reservations, arrivals, departures, and guest communications.
- Own the guest experience, including complaints, escalations, and service recovery.
- Supervise housekeeping and ensure every property is clean and guest-ready.
- Coordinate and follow up on day-to-day maintenance and vendors.
- Manage and hold the operations team accountable for performance and task completion.
- Monitor operations proactively and solve problems without waiting for instructions.
- Ensure SOPs and operational standards are consistently followed.
- Coordinate closely with management and provide timely updates on important issues.

Working Requirements

- Fully remote, but highly engaged role.
- Working hours: 8:00 AM–11:00 PM U.S. Eastern Time.
- Must remain available on Zoom throughout the working day with camera ON, except for reasonable breaks.
- Must have a professional dedicated desk/workstation, reliable high-speed internet, computer, webcam, and headset.




- Weekend and holiday availability may be required.
- Must be comfortable managing a U.S.-based hospitality operation remotely.

Required Experience

- 3+ years of relevant experience in short-term rentals, vacation rentals, hotels, resorts, or hospitality operations.
- Strong experience in guest services, reservations, housekeeping, maintenance coordination, and team supervision.
- Experience managing multiple properties and operational priorities.
- Strong English communication, organization, problem-solving, and follow-through.
- Ability to work independently and take complete ownership without constant supervision.
- Experience with PMS/OTA platforms such as Beds24, Airbnb, Vrbo, Booking.com, or similar is strongly preferred.

Ideal Candidate

A proactive, highly accountable hospitality skilled who doesn't wait to be told what to do. You see problems, take ownership, coordinate the right people, follow through, and make sure the issue is completely resolved.

Pay: ₹100,000.00 - ₹200,000.00 per month

Benefits:

- Paid time off
- Work from home

Application Question(s):

- You are starting your shift and find that a guest arriving today has reported a maintenance issue, the property has not been marked clean yet,



and the housekeeping team is not responding. Walk us through exactly what you would do.
- Tell us about the most challenging hospitality or short-term rental operation you have personally managed. What were you responsible for, how many properties/units were involved, and what decisions did you make independently?
- A guest is extremely upset about an issue and is threatening to leave a negative review. How would you handle the situation from the first message through resolution?
- You are managing a remote team and notice that the same housekeeping or maintenance problems keep happening. How would you identify the root cause, hold the team accountable, and prevent the problem from happening again?
- This position requires you to be on Zoom with your camera on throughout the shift and actively manage a U.S.-based team from India. Are you comfortable with the 9 AM–7 PM Eastern Time schedule and this level of continuous availability? You might need to be available on call after that in case your team member needs you. Please describe your home-office setup and internet/backup arrangements.
- You manage 20 properties. At 3:00 PM, you have 5 open issues:

1. A guest arriving at 4 PM has no hot water.
2. A housekeeping team is running 2 hours late.
3. A guest is requesting a refund.
4. A maintenance vendor has not responded.
5. Tomorrow's arrivals have not yet been checked for readiness.

How would you prioritize these issues and why?

- What is your desired monthly salary?

Work Location: Remote

📌 Short-Term Rental Operations Manager (India)
🏢 Vestio
📍 India