Company: Sibermond Realty
Department: Pre-Sales / Sales
Designation: Telecaller / Pre-Sales Executive
Employment Type: Full-Time
Location: Mumbai

About the Role

Sibermond Holdings is looking for an energetic and confident Telecaller / Pre-Sales Executive to be the first point of contact for prospective customers.
The role will primarily involve handling inbound and outbound calls, connecting with prospective customers, understanding their requirements, qualifying leads and generating appointments and site visits for the sales team.
The ideal candidate should have robust English and Hindi communication skills, be comfortable making a high volume of calls and be consistent with daily calling and follow-up activities.

Key Responsibilities

· Make outbound calls to prospective customers from assigned leads and databases.

· Handle inbound enquiries received through marketing campaigns, property portals, social media and other channels.

· Maintain a high number of connected calls per day as per the defined calling targets.

· Understand customer requirements, budget, preferred location and purchase intent.

· Provide basic information about the company's projects, locations, configurations, pricing and key USPs.

· Qualify leads based on customer requirements and level of interest.

· Generate interest and convert qualified leads into meetings and site visits.

· Schedule and coordinate site visits with the Sales / Relationship Manager team.

· Follow up regularly with interested and pending leads.

· Maintain proper records of calls, conversations, lead status and follow-up dates.

· Update CRM / Excel with accurate customer information and lead status.





· Ensure timely handover of qualified leads to the Sales / RM team.

· Coordinate with the sales team regarding appointments and site visits.

· Handle basic customer queries professionally and escalate detailed queries to the concerned sales team.

· Maintain daily calling and lead-generation reports.

· Achieve assigned daily, weekly and monthly calling and lead-generation targets.

· Maintain updated knowledge of company projects and ongoing offers.

Key Performance Indicators (KPIs)

· Daily connected calls

· Total calls made

· Qualified leads generated

· Appointments scheduled

· Site visits generated

· Lead-to-site-visit conversion

· Follow-up completion

· CRM/data accuracy

· Monthly target achievement

Candidate Profile

Essential Requirements

· Strong spoken English and Hindi communication skills.

· Confident and professional telephone manner.

· Ability to make and manage a high volume of calls.

· Good convincing and interpersonal skills.

· Strong follow-up ability.

· Comfortable working with daily and monthly targets.

· Positive, energetic and target-oriented approach.

· Basic computer and CRM/Excel skills.

Preferred

· Previous experience in telecalling, telesales, pre-sales or customer service.

· Real estate industry experience.

· Graduate qualification.

· Marathi communication skills.

Experience: 0–3 years
Industry: Real Estate / Telecalling / Pre-Sales
Compensation: Fixed Salary + Performance Incentives

https://sibermond.com/about-us

Interested Candidate send resumes at [email protected]

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Presales Executive (Mumbai)
🏢 Sibermond Realty
📍 Mumbai