Job Description: Service Manager – EV 2 & 3 Wheeler

Company: Sunanda Greentech Pvt. Ltd.
Department: Service / After-Sales
Reports To: General Manager – Operations / Director

About Sunanda Greentech Pvt. Ltd.

Sunanda Greentech Pvt. Ltd. is an EV manufacturing company specializing in electric 2-wheelers and 3-wheelers. The company manufactures its own EV products and operates 10+ company-owned outlets, with a solid focus on providing reliable products and after-sales service to customers.

Job Summary

The Service Manager will be responsible for managing the complete after-sales service operations for Sunanda Greentech's electric 2-wheelers and 3-wheelers. The candidate will lead the service team, ensure timely resolution of customer complaints, improve service quality, manage spare parts, and maintain high customer satisfaction.

The ideal candidate must have hands-on experience in the EV industry, particularly with electric 2-wheelers and/or 3-wheelers, and should have strong technical and team-management capabilities.

Key ResponsibilitiesService Operations

- Manage day-to-day service operations for EV 2-wheelers and 3-wheelers.
- Ensure timely diagnosis, repair, maintenance, and delivery of vehicles.
- Develop and implement service processes and SOPs.
- Monitor workshop productivity, turnaround time, and service quality.
- Ensure proper handling of customer complaints and technical issues.
- Conduct regular inspections to maintain service standards.

Technical & EV Expertise

- Provide technical guidance for EV-related issues involving:
- Lithium-ion battery packs
- BMS
- BLDC/PMSM motors
- Motor controllers
- Chargers
- DC-DC converters
- Wiring harnesses
- Electrical and electronic systems
- Diagnose recurring technical problems and coordinate with engineering/production teams for permanent solutions.
- Analyze vehicle failure reports and identify root causes.
- Support new product launches by developing service procedures and technical documentation.

Team Management





- Lead, train, and supervise technicians, service advisors, and workshop staff.
- Allocate work and monitor technician productivity.
- Conduct technical training and skill-development programs.
- Maintain discipline and ensure compliance with workshop safety procedures.
- Evaluate team performance and implement improvement plans.

Customer Service

- Ensure quick and professional resolution of customer complaints.
- Handle escalated technical and service-related complaints.
- Maintain strong relationships with customers.
- Monitor customer satisfaction and service feedback.
- Develop strategies to improve customer retention and repeat service visits.

Spare Parts & Inventory

- Coordinate with the Stores/Purchase team for timely availability of spare parts.
- Monitor spare-parts consumption and inventory levels.
- Ensure proper storage and issuance of EV components and spare parts.
- Reduce unnecessary parts consumption, wastage, and service costs.

Warranty Management

- Manage warranty claims and ensure proper documentation.
- Analyze warranty failure trends and identify recurring issues.
- Coordinate with the company/manufacturing team for warranty-related technical problems.
- Ensure warranty policies are properly communicated and followed.

Reporting & Performance Monitoring

- Prepare daily, weekly, and monthly service reports.
- Monitor service revenue, vehicle turnaround time, repeat complaints, and technician productivity.
- Track customer complaints and closure timelines.
- Analyze service data and recommend improvements to management.

Required Qualifications





- Diploma / Bachelor's Degree in Automobile, Mechanical, Electrical, Electronics, or related engineering field.
- Additional certification in EV technology or automotive service is an advantage.

Required Skills

- Strong technical knowledge of EV 2-wheelers and 3-wheelers.
- Excellent understanding of lithium-ion batteries, BMS, motors, controllers, and electrical systems.
- Strong troubleshooting and diagnostic skills.
- Excellent leadership and team-management abilities.
- Customer-handling and communication skills.
- Knowledge of service management systems and MS Excel.
- Strong problem-solving and analytical skills.
- Ability to work under pressure and manage multiple service issues simultaneously.

Key Performance Indicators (KPIs)

- Customer satisfaction score.
- Vehicle service turnaround time.
- First-time repair success rate.
- Reduction in repeat complaints.
- Workshop productivity.
- Warranty claim resolution time.
- Service revenue and profitability.
- Spare-parts efficiency.
- Technician productivity.
- Reduction in vehicle breakdowns and recurring technical issues.

Preferred Experience

- 5–8 years of experience in automobile service, with at least 3 years of experience in the EV industry.
- Experience with EV 2-wheelers and 3-wheelers is highly preferred.
- Strong hands-on experience in lithium battery, BMS, motor, controller, and EV electrical troubleshooting.
- Experience managing a service workshop/team is mandatory.
- Experience in an EV manufacturing company will be an added advantage.

Candidate Profile

We are looking for a technically strong and experienced EV Service Manager who can independently manage service operations, lead technicians, solve complex EV technical problems, and build a strong after-sales service system for the company's growing EV customer base.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Service Manager (India)
🏢 Sunanda Greentech
📍 India