Roles & Responsibilities for Technical Support Executive: - · Connecting with the clients and resolving their queries on call, remote desk etc. · Resolv tickets generated by the clients for their technical requests and problems to maintain the productivity. · Helps in designing and implementing successful software implementation. · Keep tracking the user tickets and resolutions. · Coordinate with the Development team incase of any recent feature is required. Skills Required:- · Excellent problem solving and troubleshooting skills. · Excellent communication skills. · Must have problem solving and process improving mindset. · Have basic knowledge of programming skills. · Must have excellent knowledge of Microsoft Office (Word, Excel, etc)

- Key Responsibilities:

- Connect with clients and resolve their queries via calls, remote desktop support,



and other communication channels.

- Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

- Assist in designing and implementing effective software solutions.

- Track user tickets and ensure timely resolutions.

- Coordinate with the development team for any new feature requirements.

Required Skills:

- Strong problem-solving and troubleshooting abilities.

- Excellent communication skills.

- A proactive mindset focused on problem-solving and process improvement.

- Basic knowledge of programming concepts.

- Proficiency in Microsoft Office (Word, Excel, etc.).

📌 Technical Support Executive (India)
🏢 Edunext Technologies
📍 India