We are looking for motivated and customer-focused CRM Executives/Associates to joitaining strong relationships with customers, doctors, hospitals, distributors, and other hean our healthcare/pharmaceutical team. The candidate will be responsible for mainlthcare professionals while ensuring accurate CRM records and timely follow-ups.

The role is suitable for both freshers and experienced candidates who have good communication skills, basic computer knowledge, and an interest in the healthcare/pharmaceutical industry.

Key Responsibilities

Manage and maintain customer and healthcare-professional information in the CRM system.

Make regular calls and follow-ups with doctors, hospitals, distributors, retailers, and customers.

Maintain accurate records of interactions, enquiries, orders, complaints, and follow-ups.

Coordinate with the Sales, Marketing, Dispatch, and Accounts teams.

Handle customer queries and ensure timely resolution of issues.

Track leads, opportunities, follow-ups, and conversions through the CRM.

Support the sales team with customer data and reports.

Prepare daily/weekly/monthly CRM and sales-support reports.

Maintain qualified relationships with existing customers and healthcare professionals.

Follow up on product enquiries, orders, payments, and service-related matters as required.

Ensure all CRM information is updated accurately and on time.

Assist in customer retention and business-development activities.

Follow company policies, compliance requirements, and ethical standards applicable to the pharmaceutical/healthcare industry.

Eligibility – Freshers





Graduate in any discipline; BBA, B.Com, B.Sc., B.Pharm, M.Pharm, MBA/PGDM or healthcare-related qualifications may be preferred depending on the role.

Fresh graduates can apply.

Good verbal and written communication skills.

Basic knowledge of MS Office/Excel and computers.

Good interpersonal and follow-up skills.

Willingness to learn about healthcare/pharmaceutical products and CRM processes.

Positive attitude and ability to work in a team.

Eligibility – Experienced Candidates

1–5+ years of experience in CRM, pharmaceutical sales support, healthcare, customer relationship management, telesales, inside sales, or a related field.

Experience working with doctors, hospitals, distributors, retailers, or healthcare clients will be an advantage.

Experience with CRM software and MS Excel preferred.

Strong customer-handling and follow-up skills.

Ability to manage multiple customers and priorities independently.

Key Skills

Customer Relationship Management

Communication & Interpersonal Skills

Customer/Doctor Follow-up

CRM Software

MS Excel & MS Office

Data Management

Lead Management

Sales Coordination

Reporting & Documentation

Problem Solving

Teamwork

Time Management

Preferred Qualities

Professional and confident communication.

Strong attention to detail.

Good telephone etiquette.

Target-oriented approach.

Ability to build long-term customer relationships.

Willingness to learn and grow in the healthcare/pharma industry.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Sahibzada Ajit Singh Nagar)
🏢 Nb healthcare
📍 Sahibzada Ajit Singh Nagar