About Us

Surekha Infra Solutions is a service partner working with Red Bricks Property Management, a US-based property management company specializing in residential property marketing, leasing, tenant relations, and maintenance coordination. We are looking for enthusiastic, customer-focused, and professional individuals with excellent English communication skills to join our growing remote team.

Key Responsibilities

* Market available rental properties and respond promptly to rental inquiries.

* Handle inbound and outbound phone calls with prospective tenants, existing tenants, property owners (landlords), and vendors.

* Communicate professionally through phone calls, emails, text messages, and other communication platforms.

* Schedule property showings and assist prospective tenants throughout the leasing process.

* Coordinate maintenance requests by assigning work orders to vendors and ensuring timely completion.

* Follow up with tenants, landlords, and vendors to ensure maintenance issues are resolved satisfactorily.

* Build and maintain strong skilled relationships with landlords, tenants, vendors, and prospective clients.

* Provide exceptional customer service by addressing client concerns in a courteous, professional, and timely manner.

* Maintain accurate records of client interactions, leasing activities, maintenance requests, and property updates in company systems.

* Collaborate with internal teams to ensure smooth day-to-day property management operations.

* Prioritize multiple tasks efficiently while meeting deadlines in a fast-paced environment.

* Adhere to company policies, quality standards, and communication guidelines.

Required Skills

* Excellent verbal and written English communication skills with a neutral accent.

* Strong email writing and professional text communication skills.





* Confidence in handling both inbound and outbound client calls.

* Excellent customer service, interpersonal, and relationship management skills.

* Strong organizational, time management, and problem-solving abilities.

* Basic computer proficiency with the ability to quickly learn CRM and property management software.

* Ability to multitask, work independently, and collaborate effectively within a remote team.

* High level of professionalism, accountability, and attention to detail.

Experience & Qualifications

* Minimum 2 years of work experience is mandatory.

* Experience in Voice Support / International Voice Process is preferred.

* Experience working with US-based companies or US clients will be an added advantage.

* Experience in real estate or property management is a plus but not mandatory.

* Education: Minimum 12th Pass. Graduates in any discipline are preferred.

Work From Home Requirements

* Candidates must have their own laptop for work purposes.

Work Details

* Work Location: Remote (Work from Home)

* Working Hours: 6:30 PM IST to 3:30 AM IST (US Shift)

* Work Schedule: Five days a week with two weekly offs.

* Weekend Availability: Candidates may be required to work on weekends based on business requirements. In such cases, two weekly offs will be provided on weekdays.

* Joining: Immediate joiners are preferred.

What We Offer

* Opportunity to work with a growing US-based property management company.

* Remote work flexibility.

* Five-day work week with two weekly offs.

* Supportive, collaborative, and performance-driven work environment.

* Career growth and advancement opportunities based on performance.

* Exposure to the US property management and real estate industry.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

- Work from home

Work Location: Remote

📌 Client Service Executive/Operations Executive (India)
🏢 Surekha Infra Solutions
📍 India