Job Description:

Hiring: Customer Support Specialist (International Tele calling) – Back Office

Location: Lower Parel East, Mumbai (Near Lower Parel & Curry Road Station)

Job Types: Full time, Fresher

Shifts: Rotational (Morning, Day, Night) including weekends/holidays – Shift changes every 14 days

Morning: 7:30 AM – 3:30 PM

Day: 3:30 PM – 11:30 PM

Night: 11:30 PM – 7:30 AM

Weekly Off: 1 Day Off Every Week

Contact: +91-XXXXXXXXXX

Eligibility:

Freshers

Qualifications: Graduation

Must be based in Mumbai

Salary & Benefits:

₹17,000/- to ₹18,000/- per month

Additional Perks:

Night Shift Allowance

Key Responsibilities:

Respond promptly and professionally to inbound customer calls and emails regarding flight.

Verify customer identity and booking details, including date of birth and flight ticket PNR (Passenger Name Record), following data-verification protocols.

Accurately log every interaction, customer detail, and case outcome in customer support and case management systems.

Escalate complex, sensitive, or ambiguous cases to the Operations team or relevant internal stakeholders.

Required:

Fluent English, both written and spoken,



with clear pronunciation and a neutral, easily understood accent, this role involves frequent live phone conversations with international customers.

Excellent verbal communication skills: warm, patient, and confident on the phone.

Strong written communication skills for professional, friendly, and clear email correspondence.

Comfortable working with case management, CRM, or helpdesk software - training will be provided.

Reliable, punctual, and comfortable working shift patterns that may include evenings, weekends, or holidays.

Nice to Have

Additional languages beyond English (Spanish, Italian, French, German, or Portuguese)

How to Apply

Please read the Job Description carefully before applying.

Please submit your CV/resume along with a short note (written in English) describing your relevant customer service experience. Shortlisted candidates will be invited to a phone/video interview that includes a brief live English-language assessment

Pay: ₹17,000.00 - ₹18,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

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