JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized advantages to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are seeking an experienced Facilities Executive specializing in soft services to oversee and manage non-technical facility operations at our corporate office location. This role focuses on coordinating and supervising soft services including cleaning, catering, landscaping, waste management, and other hospitality-related services that enhance the workplace experience for our employees and visitors.

Key Responsibilities:Soft Services Management:
Oversee daily cleaning operations including office areas, restrooms, common spaces, and specialized areas

Manage catering services, kitchen facilities, and food service operations

Coordinate landscaping and grounds maintenance for exterior areas

Supervise waste management, recycling programs, and sustainability initiatives

Manage reception, security, and visitor management services

Vendor & Contract Management:
Manage relationships with soft services vendors and contractors

Monitor service level agreements (SLAs) and ensure compliance with contract specifications





Conduct regular vendor performance reviews and quality assessments

Negotiate service improvements and resolve vendor-related issues

Coordinate vendor scheduling and access management

Quality Control & Standards:
Establish and maintain high standards for all soft services operations

Conduct regular facility inspections to ensure service quality and cleanliness standards

Implement quality control procedures and corrective action plans

Monitor customer satisfaction through feedback systems and surveys

Ensure compliance with health, safety, and environmental regulations

Operational Excellence:
Develop and implement standard operating procedures for soft services

Manage soft services budgets and cost optimization initiatives

Coordinate special events, meetings, and facility-related activities

Handle employee requests and complaints related to soft services

Maintain accurate records and reporting on service performance metrics

Team Leadership:
Supervise on-site soft services staff and contractors

Provide training and guidance on service standards and procedures

Coordinate staff scheduling and coverage requirements

Foster positive relationships betwe

If this job description resonates with you,



we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facility Executive - Soft (India)
🏢 JLL
📍 India