Specialization: Airline Group Ticket Booking

Company: FareHawker Online Services LLP / FareHawker.com
Department: Airline Group Booking / Group Desk
Job Type: Full-Time
Industry: Travel & Aviation

About FareHawker

FareHawker is a specialized travel service provider focused on airline group flight bookings for corporate groups, travel agencies, schools and universities, pilgrimage groups, destination weddings, MICE movements, sports teams, tour operators and other large-group travel requirements.

We are looking for an energetic and customer-focused Travel Consultant – Airline Group Booking Specialist who can manage group flight enquiries from initial quotation through booking, payment, name submission and final travel coordination.

Key Responsibilities

- Handle domestic and international airline group booking enquiries through phone, email, WhatsApp and other communication channels.
- Understand client requirements including destination, travel dates, number of passengers, preferred airlines, baggage requirements and budget.
- Coordinate with airlines, airline group desks, GDS systems and suppliers to obtain competitive group fares and booking conditions.
- Prepare and share professional flight quotations with clients.
- Follow up with prospective clients and convert enquiries into confirmed bookings.
- Explain group booking policies including:
- Seat blocking
- Deposit requirements
- Payment deadlines
- Name submission deadlines
- Name change policies
- Cancellation and refund conditions
- Baggage allowance
- Group booking terms
- Negotiate with airlines and suppliers wherever possible to secure competitive fares and favourable group conditions.
- Manage booking documentation, PNRs, passenger lists and payment records accurately.
- Coordinate passenger name submission as per airline deadlines and ensure names match valid government-issued identification/passports.
- Handle booking modifications,



cancellations, refunds, rescheduling and airline schedule changes.
- Maintain continuous communication with customers before, during and after the booking process.
- Coordinate with internal operations, accounts and ticketing teams for smooth booking execution.
- Build and maintain strong relationships with:
- Travel agents
- Tour operators
- Corporate clients
- Schools and educational institutions
- MICE companies
- Wedding planners
- Religious and pilgrimage operators
- Sports and event organizers
- Generate repeat business through professional service and relationship management.
- Maintain daily records of enquiries, quotations, follow-ups, confirmed bookings and sales performance.
- Achieve assigned sales, revenue and booking conversion targets.

Candidate Requirements

- Graduate or diploma holder, preferably in Travel & Tourism, Aviation, Hospitality or a related field.
- Prior experience in a travel agency, airline ticketing company, OTA, corporate travel company or airline group desk will be preferred.
- Experience in airline group ticketing/group booking will be a strong advantage.
- Good understanding of domestic and international airline booking procedures.
- Basic understanding of airline fare rules, PNR management, ticketing, refunds and cancellations.
- Strong communication skills in English and Hindi.
- Excellent sales, negotiation and customer-handling skills.
- Ability to handle multiple group bookings and payment deadlines simultaneously.
- Good knowledge of MS Excel,



email communication and CRM systems.
- Strong attention to detail, particularly while handling passenger names, travel dates and booking conditions.
- Ability to work under pressure during urgent or large group movements.

Key Skills

Airline Group Booking | Group Ticketing | Air Ticketing | Travel Sales | GDS | Amadeus | Galileo | Sabre | PNR Management | Domestic & International Flights | Corporate Travel | MICE Travel | Tour Operations | Customer Service | Client Relationship Management | Fare Negotiation | Travel Agency Sales

Preferred Experience

1–3+ years of experience in travel sales, airline ticketing or group bookings is preferred.

Fresh candidates with strong communication, sales aptitude and knowledge of the travel industry may also be considered for junior positions.

Ideal Candidate

The ideal candidate should be sales-driven, confident, organized and customer-oriented, with the ability to manage a group travel requirement from the first enquiry until successful completion of the journey.

The candidate should understand that group bookings require continuous follow-up, accurate coordination and strict adherence to airline deadlines.

What FareHawker Offers

- Opportunity to specialize in the growing airline group booking segment
- Exposure to domestic and international airline bookings
- Interaction with airlines, travel agents, corporates and large institutional clients
- Performance-driven growth opportunities
- Professional training and industry exposure
- Prospect to build expertise in complex and high-value group travel movements

Join FareHawker and become part of a team focused on making airline group booking simpler, faster and more professionally managed for customers across India and international markets.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Travel Consultant (India)
🏢 FareHawker
📍 India