Role:Network / DomainSME

Role Summary:

We are seeking an experienced Broadband Operations Domain SME to provide domain leadership for AI-driven transformation programs focused on broadband service operations and customer experience. The role will act as the bridge between broadband operations, customer support functions, and technology teams to define operational use cases, validate AI-driven outcomes, and ensure solutions address real-world broadband operational challenges.

The ideal candidate will possess deep expertise in broadband service assurance, fault management, network diagnostics, Wi-Fi performance management, CPE operations, device lifecycle management, and customer support processes across fixed broadband environments.

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Key Responsibilities:

- Provide subject matter expertise across broadband service operations and access network environments.
- Define and validate operational workflows, troubleshooting processes, and service assurance use cases.
- Analyze broadband operational challenges and identify opportunities for AI, automation, and analytics-driven optimization.
- Support development of AI use cases based on CPEs Telemetry data and Broadband Network Telemetry.
- Partner with solution architects, data scientists, AI engineers, and operations teams to translate operational requirements into implementable solutions.
- Validate operational data, telemetry, customer experience metrics, and KPIs used for AI and analytics platforms.
- Support knowledge management initiatives by converting operational procedures, troubleshooting guides, and SOPs into structured knowledge assets.
- Provide guidance on broadband network topology, fault propagation analysis, and service dependencies.
- Participate in stakeholder workshops, requirement reviews, UAT activities, and operational sign-offs.




- Define baseline operational KPIs and success metrics for transformation initiatives.
- Support governance, risk assessment, compliance reviews, and operational readiness activities.
- Drive adoption of best practices in broadband assurance, customer experience optimization, and operational excellence.

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Required Skills & Experience:

- 10+ years of experience in broadband operations, service assurance, or ISP operations.
- Strong understanding of:

o Broadband Access Networks including FTTH/FTTx and GPON/XGS-PON technologies

o Wi-Fi and Home Network Operations

o CPE Lifecycle Management

o Broadband Fault Management and Troubleshooting

o Service Assurance Platforms

o Network Operations Center (NOC) Processes

o Customer Support and Trouble Ticketing Workflows

- Strong knowledge of broadband network architecture and service delivery components, including:

o OLT (Optical Line Terminal)

o ONT/ONU (Optical Network Terminal/Unit)

o BRAS/BNG (Broadband Remote Access Server / Broadband Network Gateway)

o DHCP

o DNS

o AAA (Authentication, Authorization and Accounting)

o CPE Devices and Home Gateways

o Subscriber Provisioning and Activation Workflows

- Strong understanding of broadband operational telemetry and monitoring data, including:

o SNMP Traps

o Syslog Events

o NetFlow/IPFIX Records

o Device Telemetry

o Performance Metrics

o Alarm Management

o Service Assurance and Diagnostic Data

- Experience interpreting network alarms, performance degradation indicators, and service-impacting events.




- Strong understanding of broadband performance KPIs such as:

o MTTR

o First Contact Resolution

o Repeat Fault Rates

o Device Health Metrics

o Customer Experience Indicators

- Working knowledge of OSS platforms and operational support systems.
- Familiarity with network monitoring, telemetry, and observability tools.
- Solid stakeholder management and workshop facilitation skills.
- Experience collaborating with cross-functional business and technology teams.
- Ability to translate operational challenges into data-driven and AI-enabled solutions.
- Knowledge of TR-069 and TR-369 device management standards.
- Knowledge of TD-181 Data model.

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Preferred Skills:

- Experience working on AI/ML-enabled service assurance or broadband optimization initiatives.
- Exposure to broadband analytics, customer experience analytics, or network intelligence platforms.
- Experience with ServiceNow, Jira, Confluence, or equivalent operational platforms.
- Knowledge of cloud-native operational platforms and modern observability solutions.
- Familiarity with Smart Wi-Fi solutions, mesh networks, and home connectivity optimization.
- Telecommunications industry experience is an advantage but not mandatory.

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Qualifications:

- Bachelor's or Master's Degree in Engineering, Computer Science, Telecommunications, Electronics, Information Technology, or related disciplines.
- Relevant industry certifications in broadband technologies, networking, service assurance, or IT service management are desirable.
- Experience working with broadband service providers, ISPs, fiber network operators, or managed connectivity providers or Device management or ACS Product companies is highly preferred.

Pay: ₹1,700,000.00 - ₹1,800,000.00 per year

Work Location: In person

📌 Network / DomainSME (India)
🏢 Kasmoprav
📍 India