Mode: HybridShift: Rotational / 24x7Experience: Minimum 2 Years
We are looking for experienced Real Time Analysts (RTAA) with strong exposure to workforce management and queue monitoring in a contact center setting.
Key Responsibilities:
Monitor real-time queue performance and staffing levels Ensure service levels and operational targets are maintained Manage schedule adherence, shrinkage, and intraday activities Coordinate with operations teams for staffing adjustments and escalations Prepare and analyze reports using Excel and WFM tools Identify operational risks and support business continuity planningRequired Skills: Experience in RTA / WFM / Queue Management Good understanding of call center metrics and SLA management Strong knowledge of MS Excel Good analytical and communication skills Flexible to work in rotational shifts
Pay: ₹280,000.00 - ₹400,000.00 per year
Application Question(s):
- How many years of relevant experience do you have in RTA
- Are you comfortable with a maximum CTC of ₹4.5 LPA?
Work Location: Hybrid remote in Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District)
📌 Real Time Analyst (India)
🏢 JoulestoWatts Business Solutions
📍 India
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