Front Office Executive (Day Shift) – Receptionist

- Job Type: Full-time
- Shift: Day Shift
- Location: Amritsar, Punjab

About the HotelLocated in the historic city of Amritsar, our premium hotel is renowned for providing guests with peaceful stays and a tranquil escape from the bustling city. We blend warm Punjabi hospitality with high-end modern comforts. We are seeking an enthusiastic, customer-focused Front Office Executive to join our established team and maintain our high standards of service.Job SummaryThe Front Office Executive serves as the primary point of contact for our guests. You will ensure a warm welcome and deliver exceptional service to maintain the peaceful atmosphere our property is known for. The role involves managing front desk operations, handling reservations, and coordinating with other departments to ensure a seamless guest journey.Key Responsibilities

- Guest Welcome: Greet arriving guests in a courteous and professional manner.
- Front Desk Operations: Perform efficient, hassle-free check-in and check-out procedures.
- Booking Management: Process room reservations, cancellations, and modifications accurately.
- Communication: Answer incoming telephone calls, reply to emails, and handle guest inquiries promptly.
- Interdepartmental Coordination: Work closely with Housekeeping, Maintenance, and F&B; to ensure guest comfort.
- Billing: Process guest payments,



manage billing queries, and maintain accurate daily financial records.
- Upselling: Promoted premium room upgrades and hotel services to enhance the guest experience.
- Issue Resolution: Handle guest complaints professionally to ensure a flawless, relaxing stay.
- Station Upkeep: Maintain a clean, organized, and welcoming reception area at all times.

Requirements

- Education: Graduate preferred (Hotel Management background is an advantage).
- Experience: 1–3 years of experience in hotel front office or reception is preferred. Freshers with excellent communication skills may also apply.
- Languages: Fluency in English, Hindi, and Punjabi.
- Tech Skills: Basic computer knowledge; familiarity with hotel PMS software is highly preferred.
- Traits: Professional appearance, positive attitude, and strong customer-handling skills.
- Adaptability: Ability to work efficiently in a fast-paced environment while maintaining a calm, welcoming demeanor.

What We Offer

- Competitive salary based on experience and skills.
- Accommodation and meals (as per hotel policy).
- Clear growth opportunities and advancement opportunities.
- A supportive, professional, and well-established work environment.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Executive / Receptionist (India)
🏢 Peaceful stays
📍 India