- Oversee the repair and maintenance operations to ensure adherence to service quality standards.
Operations Management
- Monitor and manage inventory levels, including spare parts and tools, to ensure uninterrupted operations.
- Ensure that all equipment and tools are maintained in good working condition.
Customer Satisfaction
- Monitor customer feedback and satisfaction levels through surveys and direct communication.
- Ensure that all customer inquiries and concerns are addressed promptly and effectively.
Compliance and Safety
- Conduct regular audits to ensure compliance with safety protocols and regulatory requirements.
- Ensure that all service processes and operations comply with company policies.
Reporting and Analysis
- Prepare and present monthly/quarterly reports on service performance, customer satisfaction.
- Analyze service data to identify trends, areas of improvement, and opportunities for growth.
- Develop action plans based on data insights to enhance service quality and operational efficiency.
Strategic Planning and Execution
- Participate in the development of strategic plans for service operations.
- Implement strategic initiatives and monitor their impact on service operations and customer satisfaction.
- Collaborate with senior management to align service center goals with overall company objectives
- Identify and implement process improvements to enhance service delivery.
- Ensure timely resolution of customer complaints and service issues.
- Onsite battery rectification support for customers.
Skills:
- Must be from Battery Background.
- 3 -8 Years of Experience in Battery Assembly.
- Prior experience in customer service.
- Excellent communication, interpersonal and leadership skills.
- Good planning and organization skills.
- Excellent time management and organizational skills.
Clean Electric Pvt. Ltd
Gat No. 679, Gauri House Pune Nashik Highway, Kuruli,
Chakan, Pune, Maharashtra-410501
Job Type: Full time
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is your current CTC?
- What is your current Location?
- What is your salary Expectation?
- What is your Notice Period?
Education:
- Bachelor's (Required)
Experience:
- total work: 3 years (Required)
Work Location: In person
📌 Service Engineer (India)
🏢 Clean Electric
📍 India
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