Department: Sales & Marketing

Qualification: Graduate

Experience: 4 to 6 years

Location: Badlapur

Responsibilities

- To ensure to all customer calls and emails are addressed and the CRM team is an effective point of contact between the company and the customer
- To ensure that all the necessary documentation with respect to execution of agreement is carried out in a timely and accurate manner
- To address all the complaints/ issues of the customers, maintain a record of them and regularly forwarding them to the concerned department
- To ensure that all escalated complaints are resolved in coordination with the Sales Manager and other relevant departments
- To ensure mailers, gifts, bouquets to the customers on occasions, special events, days and festivals are sent out
- To address customer complaints/ issues gathered during relationship building activities
- To ensure collection is done as per the payment schedule by maintaining proper follow up with the team.
- To ensure timely updates on projects are given to the customer.




- To ensure that the demand note with relevant documents are sent to customer after project intimation
- To provide approvals and in case if necessary, take necessary steps in case for cancellation and forfeiture of property.
- To ensure proper handover is done to customer post complete payments by customer by coordinating with relevant departments.
- To ensure all requests for extra work by the customers, their records are regularly forwarded to the concerned function
- To ensure that the customer is informed about the extra price to be paid for the additional work
- To ensure regular maintenance of a detailed database of the existing customers. This database should include information such as family members, their names, their birth dates, their anniversaries, festivals celebrated by them, etc.
- Develops creative initiatives to enhance internal efficiencies and effectiveness of the team

📌 CRM Manager (India)
🏢 Aryan Housing
📍 India