Dear Nisha,

Thank you for applying through LinkedIn for the position of Digital Relationship Manager (DRM) – CRM Inbound Support at ARKINOX.

We sincerely appreciate your interest in becoming part of our team. After reviewing your application, we believe your profile could be a strong fit for one of the most significant customer engagement and digital support initiatives currently being executed in the banking and financial services ecosystem.

At ARKINOX, we are proud to be associated with the National Banking Learning & Development Initiative – Vikasit Bharat 2047, a large-scale transformation program designed to strengthen digital capability, customer engagement, and learning infrastructure across India’s rural and cooperative banking network. This initiative offers professionals an opportunity to work on a project that combines technology, customer experience, financial services, and nation-building.

Position overview

Position: Digital Relationship Manager (DRM) – CRM Inbound Support
Department: Customer Relationship Management (CRM) & Digital Support
Process: 100% Inbound Customer Interaction
Project: National Banking L&D; Initiative – Vikasit Bharat 2047
Location: Ahmedabad – Gandhinagar

Languages preferred

Gujarati, Hindi, English, Malayalam, Kannada, Telugu, Marathi, Tamil, and Bengali.

Why this opportunity stands out

This is not a conventional customer support role. As a Digital Relationship Manager, you will serve as the first point of contact for banking professionals across India, helping them navigate digital learning platforms, registration processes, onboarding workflows, and banking-related support systems.

You will work at the intersection of customer relationship management, digital transformation, and financial services operations,



gaining exposure to enterprise CRM platforms, structured process management, and large-scale stakeholder engagement.

Your role and impact

As part of the ARKINOX team, you will be responsible for:

- Managing high-volume 100% inbound interactions from banking professionals across India.
- Providing accurate guidance on Learning & Development modules, digital platforms, registration, and onboarding processes.
- Delivering a seamless and professional customer experience through effective communication and problem resolution.
- Recording and maintaining customer interactions, case updates, and follow-up actions within the CRM system.
- Coordinating with internal teams to ensure timely resolution of complex queries.
- Maintaining high standards of quality, compliance, productivity, and turnaround time (TAT).
- Contributing to a customer-centric environment that reflects professionalism, reliability, and operational excellence.

What we look for

We are seeking professionals who possess:

- Excellent verbal and written communication skills.
- Strong customer engagement and relationship management abilities.
- Confidence in handling inbound customer interactions with empathy and professionalism.
- Good computer proficiency and comfort working with CRM software and digital platforms.
- Strong listening, analytical, and problem-solving skills.




- The ability to learn and adapt quickly in a structured operational setting.
- A disciplined, customer-focused, and process-oriented approach.

Prior experience in banking support, CRM operations, inbound customer service, technical support, digital onboarding, helpdesk operations, or relationship management will be an added advantage.

Why professionals choose ARKINOX

ARKINOX is building a reputation as a high-performance organization focused on digital operations, customer experience excellence, banking support services, and large-scale transformation programs.

Joining ARKINOX means becoming part of an organization that offers:

- Exposure to a national-level banking transformation initiative.
- Opportunities to work with structured CRM and digital operations frameworks.
- A collaborative and performance-driven work culture.
- Continuous learning and professional development.
- Career progression in CRM, customer experience, digital operations, banking support, and relationship management.

This role offers far more than a job—it provides a platform to develop expertise in CRM Operations, Digital Customer Engagement, Banking Processes, Customer Experience Management, and Enterprise Support Functions, all while contributing to a project aligned with the vision of Vikasit Bharat 2047.

If shortlisted, our recruitment team will connect with you shortly to discuss the next stage of the hiring process.

We appreciate your interest in ARKINOX and look forward to the possibility of welcoming you to our team.

Warm regards,

HR Team
ARKINOX

Interview / Office Address

A/401, Shaligram Lakeview,
Near Vaishnodevi Circle, SP Ring Road,
Ahmedabad – Gandhinagar

Pay: ₹19,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Digital Relationship Manager (DRM) – CRM Inbound Support at ARKINOX. (India)
🏢 Arkinox
📍 India