Job Description: About the Role

We are setting up an Agile Center of Excellence (COE) spanning our Marketing and Inside Sales functions, and are looking for a seasoned Agile Delivery Lead to anchor it. You will bring agile and scrum ways of working — proven in project and program delivery — into a marketing and demand-generation context: campaign activation pods and inside sales teams operating in sprints with clear backlogs, velocity, and outcomes.

This is a hands-on leadership role. You will design the COE's agile operating model, stand up and coach multiple pods/squads, institutionalize best practices, and act as the bridge between marketing leadership, inside sales leadership, and global stakeholders.

Responsibilities: Key Responsibilities

- Design, implement, and run the agile operating model for the Marketing & Inside Sales COE — sprint cadences, ceremonies, backlog management, prioritization frameworks, and delivery governance.
- Set up, coach, and manage multiple pods/squads (campaign, content, digital, inside sales), ensuring each operates with clear goals, roles, and sprint discipline.
- Define and institutionalize agile and scrum best practices, playbooks, and templates across all pods; drive consistency while allowing pod-level flexibility.
- Facilitate scrum ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) directly or through pod-level scrum masters; build scrum capability within the teams.
- Establish agile metrics and dashboards — velocity, throughput, cycle time, sprint predictability, and business outcomes (pipeline, MQLs/SQLs, campaign delivery) — and report to leadership.
- Manage stakeholders across geographies and time zones: marketing and sales leadership, business unit heads, and cross-functional partners; run steering reviews and communicate progress, risks, and dependencies clearly.




- Identify and remove impediments across pods; manage cross-pod dependencies, capacity, and resource allocation.
- Drive continuous improvement through retrospectives, maturity assessments, and agile health checks; scale what works across the COE.
- Lead agile transformation and change management — train, coach, and mentor team members who are new to agile ways of working.

Qualifications: Required Qualifications & Experience

- 10–15 years of overall experience in project management, agile delivery, and scrum — with at least 5 years in dedicated agile/scrum leadership roles (Agile Coach, Senior Scrum Master, Agile Delivery Lead, or equivalent).
- Demonstrated experience applying agile/scrum in a marketing, demand generation, or sales/revenue operations context — or running an agile COE for business (non-IT) functions.
- Proven track record of managing multiple pods/squads simultaneously and implementing standardized agile best practices across them.
- Robust command of agile frameworks and methods: Scrum, Kanban, and scaling approaches (SAFe, LeSS, or Scrum@Scale).
- Hands-on experience with agile work-management tools such as Jira, Asana, Monday.com, Wrike, or Azure DevOps, including dashboarding and reporting.
- Excellent communication, facilitation, and presentation skills — able to engage audiences from pod members to CXO-level stakeholders.
- Experience managing senior stakeholders across multiple geographies and working effectively across time zones and cultures.
- Bachelor's degree required; MBA or equivalent is a plus.

Certifications (Preferred)

- CSM / A-CSM / CSP (Scrum Alliance) or PSM I/II (Scrum.org)
- SAFe Agilist (SA) / SAFe Program Consultant (SPC) or equivalent scaling certification
- PMP / PMI-ACP or PRINCE2 Agile
- ICP-ACC (ICAgile Certified Professional – Agile Coaching) is an advantage

📌 Agile Delivery Lead (Uttar Pradesh)
🏢 EXL Service
📍 Uttar Pradesh