- Effective management of the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and easy configuration changes to ensure an efficient and effective system.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Oversee the lobby services including car parking and porterage, ensuring VIP and other guest arrivals and departures are as smooth and efficient as possible to maximise guest satisfaction.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximisation of yield in order to drive the financial performance of the hotel.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson to ensure the correct information is relayed.
- Establish, in conjunction with the General Manager, financial performance targets for revenue,
expenditure and market share and ensure department achieves these targets.
- Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.
- Assist in the development of the Annual Business Plan and Financial Budget.
- Any other duties assigned by your manager.
Qualifications
About You:
Experience & Background:
- Bachelor’s degree in a relevant field or a combination of equivalent education.
- Minimum 5 years of front office experience in hotels.
- Minimum 3 years in a leadership or supervisor role.
- Previous experience with high occupancy, fast check-in/out cycles, business and leisure travelers.
Skills & Personality:
- A natural leader with presence and poise.
- Confident with hotel PMS systems (Opera preferred).
- Excellent communicator - written, verbal, and digital.
- Calm under pressure, solutions-oriented, and guest-obsessed.
- Tech-savvy and process-driven, with a love for clean systems and smooth operations.
📌 Front Office Manager(F/M/X) (India)
🏢 AccorHotel
📍 India
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