The Associate – Operational Excellence is responsible for tracking probationer training progress, process and sub-process proficiency, and overall skill development across teams. This role acts as the single point of tracking for training effectiveness, external training eligibility, and skill matrix maintenance, enabling data-backed decisions on workforce readiness and capability building.
Key Responsibilities
1. Probationer Training & Metrics Tracking
- Monitor probationers' training progress across assigned processes and sub-processes
- Track efficiency and proficiency levels achieved post-training
- Maintain a centralized tracker for training status, timelines, and outcomes
2. Soft Skills Training Tracking
- Log attendance for soft skills training sessions
- Capture feedback and evaluation scores from trainers and participants
- Identify gaps and coordinate scheduling of follow-up/refresher training
3. External Training Eligibility & Recommendations
- Track eligibility criteria for external training programs and certifications
- Shortlist and recommend eligible candidates to the reporting manager
4. Skill Matrix Management
- Maintain and update the skill matrix for all team members on an ongoing basis
- Flag skill gaps and cross-training needs based on matrix data
5. Reporting & Analytics
- Prepare regular (daily/weekly/monthly) reports on training status, efficiency trends, and skill coverage
- Present dashboards and summaries to leadership as needed
- Support audits or reviews with accurate training and skill documentation
Skills Required
- Strong proficiency in Excel/Google Sheets (pivot tables, dashboards); Power BI/Tableau is a plus
- Valuable understanding of training processes and performance metrics
- High attention to detail and data accuracy
- Basic stakeholder coordination and follow-up skills
- Strong reporting and presentation skills
Qualification
Graduate (any discipline). Prior experience in L&D; coordination, quality/process teams, or MIS/reporting roles is preferred.
📌 Associate – Operational Excellence (India)
🏢 Insure Pro 2.0
📍 India
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