Job role: Front desk executive (FDE)

Duration: Full time

Location:

Department: Operations

The Front Desk Staff at our hostel plays a pivotal role in ensuring a seamless guest experience. Responsibilities include welcoming guests, managing check-ins and check-outs, handling reservations, providing information about hostel facilities, and addressing guest queries. This role requires excellent communication, customer service skills, and the ability to handle various administrative tasks to create a positive and comfortable environment for our guests

Job Responsibilities:

- Welcome guests with a smiling face
- Ensure hassle-free Check-in/Check-Out, guest registrations, regulatory compliances, night audits, timely allotment of rooms/beds, etc.
- Inform the customers about hostel policies, local information, nearby things to do, etc.
- Help guests to plan their itinerary
- Work with FDM/FDA to carry out smooth operations
- Ensure the highest standard of cleanliness in sync with the HK team
- Resolve day-to-day guest requests & complaints




- Record all financial transactions on a timely basis and as per company’s prescribed SOPs (record expenses, invoices, etc.)
- Deliver the highest standards of customer experience and handle guest escalations/grievances (without involving the GM/AGM unless required)
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Front Desk Manager when needed
- Request guests for their feedback and review

Qualifications:

- Educational background: Hospitality graduate or Hospitality diploma
- 2+ Years of experience in the Hospitality industry
- Good communication, interpersonal & time-management skills
- Location Versatile

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Application Question(s):

- Do you have a degree/Diploma in the Tourism sector?
- Can you join immediately?

Experience:

- total work: 1 year (Preferred)

Work Location: In person

📌 Front Desk Executive (Goa)
🏢 The Hosteller
📍 Goa