- Monitor and evaluate customer interactions to ensure compliance with quality standards and client requirements.
- Conduct call, chat, and email audits using defined quality parameters.
- Provide detailed feedback and coaching to improve agent performance.
- Analyze quality trends and recommend process improvement initiatives.
- Prepare quality reports, scorecards, and performance dashboards.
- Conduct calibration sessions to maintain consistency in quality evaluations.
- Collaborate with Operations and Team Leaders to implement quality improvement plans.
- Support training and refresher sessions based on audit findings.
- Maintain accurate audit records and quality documentation.
WHAT WE OFFER
- Competitive Salary Package
- Career Growth Opportunities
- Professional & Collaborative Work Environment
- Continuous Learning & Development
- Performance-Driven Culture
APPLY NOW
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Interested candidates can share their RESUME ON WHATSAPP: (phone hidden)