We are looking for a friendly, confident and qualified *Telecaller* to handle incoming and outgoing patient calls, schedule appointments, follow up with patients and assist the clinic in maintaining good patient communication.
### Key Responsibilities
* Attend and respond professionally to *incoming patient calls*.
* Make outbound calls to prospective and existing patients.
* Schedule, confirm and reschedule dental appointments.
* Follow up with patients regarding pending appointments and treatment plans.
* Call patients for *appointment reminders and missed-appointment follow-ups*.
* Explain basic information about clinic services, consultation procedures and appointment availability.
* Coordinate with dentists and front-desk staff regarding patient appointments.
* Maintain accurate records of calls, appointments and patient follow-ups.
* Handle patient queries politely and escalate clinical questions to the dentist when required.
* Inform patients about ongoing treatment packages, offers and clinic facilities as instructed.
* Encourage patients to visit the clinic for consultation when appropriate.
* Maintain patient confidentiality and follow clinic communication protocols.
### Requirements
* Good communication skills in *Hindi and English*.
* Pleasant telephone etiquette and a patient-friendly attitude.
* Basic computer knowledge and ability to use WhatsApp, calling systems and appointment software.
* Previous experience in *telecalling, healthcare, dental clinics or customer service* will be preferred.
* Fresher candidates with good communication skills may also apply.
* Ability to handle multiple calls and follow-ups efficiently.
### Preferred Skills
* Patient counselling and appointment conversion skills.
* Confident and polite communication.
* Good listening skills.
* Ability to handle difficult or dissatisfied patients professionally.
* Target-oriented and organized approach.
* Basic understanding of dental terminology will be an advantage.
### Working Conditions
* *Full-time position*
* Work from the dental clinic premises.
* Working hours and weekly off as per clinic policy.
* Salary will be based on experience and communication skills.
### Performance Expectations
The candidate will be evaluated on:
* Number and quality of calls handled.
* Appointment bookings and confirmations.
* Patient follow-up efficiency.
* Appointment conversion and retention.
* Professionalism and patient satisfaction.
* Accuracy of patient records.
No .098912 91519
Pay: ₹9,197.20 - ₹24,532.90 per month
Work Location: In person
📌 Receptionist/Administration (Pitam Pura)
🏢 Dr Mallick dental centre
📍 Pitam Pura
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