Key Responsibilities - FORT CST CHURCH GATE LOCATION - EXPERIENCE 3 - 5 YEARS

- Coordinate domestic and international travel arrangements for leisure, corporate, and group travelers.
- Design customized travel itineraries based on clients' preferences, budgets, and travel goals.
- Book flights, hotels, holiday packages, cruises, rail tickets, transfers, car rentals, and travel insurance.
- Advise clients on destinations, visa requirements, travel regulations, and local customs.
- Process reservations, amendments, cancellations, and refunds in accordance with company and supplier policies.
- Coordinate with airlines, hotels, destination management companies (DMCs), tour operators, transport providers, and other travel partners.
- Monitor booking confirmations, travel documentation, and payment schedules.
- Provide pre-departure assistance, including itinerary reviews and travel documentation.
- Handle customer inquiries, complaints, and travel disruptions promptly and professionally.
- Promote additional travel services such as sightseeing tours, travel insurance, airport transfers, and activity packages.
- Maintain accurate booking records, customer profiles, and travel documentation in the CRM or reservation system.
- Ensure compliance with company policies, supplier agreements, and travel regulations.
- Stay informed about travel trends, destinations, promotions, and supplier offerings.

Required Qualifications

- Bachelor's degree or diploma in Travel & Tourism, Hospitality Management, Business Administration, or a related field.
- 3 to 5 years of experience in a travel agency, tour operator, DMC,



or corporate travel environment.
- Experience using Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport is preferred.
- Proficiency in Microsoft Office and CRM/booking software.
- Excellent communication and customer service skills.

Required Skills

- Travel planning and itinerary creation
- Flight, hotel, and tour booking
- GDS knowledge (Amadeus/Galileo/Sabre)
- Destination knowledge
- Visa and travel documentation guidance
- Vendor and supplier coordination
- Customer relationship management
- Sales and upselling skills
- Negotiation and problem-solving
- Time management and attention to detail

Key Competencies

- Customer-centric approach
- Solid organizational skills
- Ability to manage multiple bookings simultaneously
- Excellent verbal and written communication
- Teamwork and collaboration
- Adaptability in handling last-minute travel changes
- Accuracy and attention to detail

Preferred Qualifications

- Certification in Travel & Tourism (IATA/UFTAA or equivalent) is an advantage.
- Knowledge of international destinations, visa procedures, and travel insurance.
- Multilingual skills are a plus.

Key Performance Indicators (KPIs)

- Booking accuracy
- Customer satisfaction (CSAT)
- On-time itinerary delivery
- Booking conversion rate
- Revenue from upselling and cross-selling
- Customer retention and repeat bookings
- Response time to customer inquiries
- Error-free travel documentation

Pay: ₹25,000.00 - ₹30,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- Travel planning: 4 years (Required)

Work Location: In person

📌 Senior Travel Consultant (Mumbai)
🏢 Crediscreen Services
📍 Mumbai