Join our team as a Technical Support Engineer

Key Responsibilities :

- Provide L1/L2 technical support to users/customers through phone, email, chat, or ticketing systems.
- Troubleshoot and resolve hardware, software, operating system, application, and network-related issues.
- Diagnose issues related to Windows/Linux systems, desktops, laptops, printers, and peripherals.
- Perform basic troubleshooting of LAN, WAN, TCP/IP, DNS, DHCP, VPN, and connectivity issues.
- Log, update, monitor, and close incidents and service requests in the ticketing system.
- Ensure incidents are resolved within defined SLA timelines.
- Required Technical Skills :

- Good knowledge of Windows operating systems.
- Basic knowledge of Linux is an advantage.




- Solid understanding of Networking fundamentals.
- Knowledge of TCP/IP, DNS, DHCP, VPN, LAN/WAN.
- Experience in troubleshooting desktop.
- ps, laptops, printers, and other IT peripherals.
- Basic knowledge of Active Directory and user administration.
- Familiarity with remote support tools.
- Experience working with IT ticketing/helpdesk tools.
- Good understanding of incident, service request, and escalation processes.
- Basic knowledge of ITIL processes will be an added advantage.

CTC: 2.5 to 3 LPA

Posted recently

📌 Technical Support Engineer (Mumbai)
🏢 Futurecalls Technology
📍 Mumbai