- o Address billing related inquiries including payment processing refunds and subscription management
- o Ensure accurate billing information and resolve any discrepancies
- o Assist customers with account related billing concerns
- o Educate customers about gaming products services and features
- o Provide detailed information on subscription plans game titles and additional offerings
- o Guide users through troubleshooting steps and self help resources
Key Responsibilities:
- o Provide technical assistance to customers via phone email or chat
- o Troubleshoot and resolve technical issues promptly
- o Assist customers in setting up and configuring product hardware and software
- o Create and maintain support tickets for customer interactions
- o Document all interactions accurately in the CRM system
- o Ensure timely follow up and resolution of open tickets