Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with good communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools) in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls
Key Responsibilities
Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with positive communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools) in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls
Skill Requirements
Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with good communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools)
in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls
Other Requirements
Tech/ Ops - Production support Detailed Job description: • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events • Escalate to business as needed • Perform Health checks to ensure the start & end of business hours • To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents • Ability to work in shifts 24 x 7 • Sound knowledge & hands on experience on WIN & Unix L2 skill • Ability to communicate to users over telephone / e-mail communication in French & English • Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage • Ability to multitask on different process Profile • Candidates with good communication & analytical skills • knowledge on IT Infrastructure • Practical knowledge on windows/Unix added advantage • Good knowledge in Monitoring infrastructure • Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob) • Understanding of Event Management (Monitoring tools) in Infrastructure • Excellent communication skills • Able to handle Incident crisis calls