Location: Mumbai (Santacruz)
Industry: EdTech
Experience: 1–3 Years
Salary: Up to ₹60,000 per month + Uncapped Incentives
Overview
We are seeking a motivated Inside Sales Executive to join our dynamic team at our Mumbai headquarters. In this role, you will engage high-intent leads across India, guiding parents through the purchase journey and maximizing lifetime value through strategic upselling and cross-selling. As a key player in our revenue generation efforts, you will be part of a high-energy team committed to driving the company’s growth.
Key Responsibilities
- Engage with high-intent leads via phone to understand their needs and guide them through the purchase journey.
- Maximize customer lifetime value through effective upselling and cross-selling strategies.
- Meet and exceed monthly revenue and conversion targets.
- Maintain accurate records of customer interactions and sales activities in the CRM.
- Collaborate with team members to share insights and best practices for improving sales effectiveness.
- Provide exceptional customer service and support, addressing any inquiries or concerns promptly.
- Participate in team meetings and training sessions to enhance sales skills and product knowledge.
Must-Have Qualifications
- Language Proficiency: Fluent in English and Hindi with a transparent and engaging phone presence.
- Education: Graduate in any field.
- Experience: 1–3 years in B2C inside sales, telesales, or customer success (preferably in EdTech or digital products).
- Proven track record of hitting monthly revenue and conversion targets.
- Comfortable working a 6-day work week (with rolling Saturdays or Sundays off; timing from 10 AM to 7 PM).
- Proficient in using CRMs, spreadsheets, and virtual meeting tools.
- High empathy, consultative mindset, and strong objection-handling skills.
- Experience in the EdTech sector is a significant plus.
Nice-to-Have Qualifications
- Familiarity with early-years education or parenting products.
- Exposure to outbound call campaigns or dialer systems.
- Knowledge of upsell/cross-sell frameworks and data-driven selling.