Specialization: Air Ticket Booking

Department: Travel Operations / Ticketing
Job Type: Full-Time
Industry: Travel & Aviation

Job Summary

We are looking for a skilled and customer-focused Travel Executive – Air Ticket Booking Specialist to handle domestic and international flight reservations, ticketing, fare quotations, cancellations, rescheduling and customer support.

The candidate should have good knowledge of airline reservation procedures, fare rules, PNR management and GDS systems, along with strong communication and customer-handling skills.

Key Responsibilities

- Handle domestic and international air ticket booking enquiries.
- Search and compare flight options based on customer requirements, travel dates, routing, airline preference and budget.
- Provide accurate airfare quotations and explain applicable fare rules.
- Create and manage PNRs for individual and corporate bookings.
- Issue, reissue, cancel and refund airline tickets as per airline policies.
- Handle flight rescheduling, date changes, route changes and passenger-related modifications.
- Coordinate with airlines for schedule changes, cancellations, refunds and other booking-related issues.
- Assist customers with:
- Flight availability
- Fare options
- Baggage allowance
- Seat selection
- Meal requests
- Special service requests
- Travel documentation requirements
- Maintain accuracy while entering passenger names, sectors, travel dates and contact details.
- Process payments and coordinate with the accounts team for booking confirmation.
- Maintain complete booking records, invoices and customer communication.
- Follow up with customers for pending confirmations and payments.
- Handle urgent and last-minute ticketing requirements professionally.
- Provide after-sales support until completion of the passenger’s journey.
- Develop and maintain strong relationships with individual, corporate and travel trade customers.
- Meet assigned booking, revenue and sales targets.
- Keep updated with airline policies,



fare changes, promotional offers and industry developments.

Required Skills

- Strong knowledge of airline ticketing and reservation procedures.
- Understanding of domestic and international flight bookings.
- Knowledge of GDS platforms such as Amadeus, Galileo or Sabre.
- Good understanding of:
- PNR creation
- Ticket issuance
- Reissuance
- Cancellation
- Refund processing
- Fare rules
- Baggage policies
- Robust customer service and communication skills.
- Good command of English and Hindi.
- Strong sales and negotiation abilities.
- Excellent attention to detail.
- Ability to handle multiple bookings simultaneously.
- Good knowledge of MS Office, email and basic CRM systems.
- Ability to work under pressure and manage urgent travel requests.

Qualification & Experience

- Graduate or diploma holder, preferably in Travel & Tourism, Aviation, Hospitality or a related field.
- 1–3 years of experience in airline ticketing, travel agency operations, OTA, corporate travel or reservation services is preferred.
- Candidates with hands-on GDS experience will be given preference.
- Freshers with relevant travel and tourism qualifications and strong ticketing knowledge may also be considered for junior roles.

Key Skills / Keywords

Air Ticketing | Flight Booking | Travel Executive | Airline Reservation | Domestic Ticketing | International Ticketing | GDS | Amadeus | Galileo | Sabre | PNR Management | Ticket Issuance | Reissue | Cancellation | Refund | Fare Calculation | Travel Sales | Customer Service | Corporate Travel

Ideal Candidate

The ideal candidate should be organized, responsible, service-oriented and commercially aware, with the ability to provide customers with the best possible flight options while ensuring accurate and timely ticketing.

The candidate should be capable of managing the complete air ticket booking process—from receiving the enquiry and providing quotations to ticket issuance, modifications and post-booking support.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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